IT Support Engineer Salary in India: Career Progression and Key Skills for 2025

Did you know that India’s IT sector is set to increase employment by 20% by the end of 2025? The IT support engineer salary in India will rise significantly with automation and hybrid cloud architectures in data-driven enterprises.

An IT support engineer salary in India is ₹12 lakhs annually for as a senior-level professional. To reach this salary level, IT support engineers need to gain significant experience and expertise in managing complex IT systems, troubleshooting, and providing advanced technical support. Additionally, pursuing certifications in areas like cloud computing, network management, or IT security can enhance career progression and earning potential. Proficiency in hybrid cloud tools such as AWS too can secure a high-paying job in India. 

Dive into this blog to learn how the salary of an IT support engineer in India varies based on roles, industry types, experience, and regions! 

IT Support Engineer Salary: What You Can Expect to Earn in 2025?

IT support engineers are no longer a backend function for enterprises, as most focus on digital transformation and remote operations. Whether you resolve system downtimes or manage secure networks using firewalls, your role as an IT support engineer affects business productivity.

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Here are some of the factors that influence the IT support engineer salary in India in 2025:

• Increased reliance on IT infrastructure: Organizations rely heavily on real-time, cloud-based infrastructures for daily operations. An IT support engineer's primary role is to manage and troubleshoot these systems to ensure the efficient delivery of services. 
• Expansion of remote and hybrid workforces: An organization's teams are scattered across various locations, and IT support is necessary beyond traditional working hours. The overall adaptability in supporting remote device setups and access controls directly contributes to an organization's operational efficiency. 
• Cybersecurity as a shared responsibility: IT support is now indispensable for responding to security incidents in most organizations. Some tasks that you may expect as an IT support engineer involve malware identification, phishing attack containment, and patch engagement. This broader role justifies the competitive salary structure within enterprises. 
• Rapid digitalization across non-tech industries: From logistics to healthcare, infrastructure for streaming regular IT operations is massively digitalizing. If you seek roles outside of IT firms, your support skills can drive critical transformation projects for a company. 
• Cloud migration and SaaS growth: Companies in various sectors now rely on cloud-native tools and SaaS platforms. Familiarity with virtual desktop infrastructure (VDI), SSO integrations, or tools like Azure AD and Google Workspace can increase your compensation values. 

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Now, let’s look at an It support engineer salary in India depending on their roles. 

IT Support Engineer Salary in India: Based on Roles

Specializations for IT support engineers are increasing due to the industry's size. The salary depends mainly on financial focus, handling desktops, managing networks, and leading enterprise-wide support systems. 

The following table provides a detailed breakdown of different IT support engineer roles in India.

Source: GlassDoor

Example Scenario:

An IT support engineer at a mid-sized fintech startup in Bengaluru initially addresses desktop-level issues, such as troubleshooting OS errors and replacing hardware. As the company scales, the role evolves into that of a system support engineer responsible for configuring virtual machines in AWS and automating patch updates through SCCM. The salary may jump from ₹3.2 lakhs to ₹6.5 lakhs per annum within two years. 

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Now, look at India's IT Support Engineer Salary, which depends on the industry type. 

IT Support Engineer Salary in India: By Industry

The IT support engineer salary in India varies due to factors such as the complexity of the IT infrastructure and the criticality of support roles. Industries with advanced technological frameworks and higher reliance on IT systems offer competitive compensation for engineers. 

Here’s a detailed breakdown of an IT support engineer salary in India across various sectors. 

Source: Indeed

Example Scenario:

A mid-level IT support engineer working in the telecom sector at a Tier 1 provider manages incident response to monitor downtime and configures the VPN gateway. Layer 3 networking and Linux shell scripting expertise directly support uptime SLAs and can secure a salary of ₹4.1 lakhs per annum. In contrast, a generalist in software product firms handling backend CI/CD support may earn slightly more due to direct involvement in developer productivity. 

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Let’s examine how experience levels affect India's IT support engineer salary. 

IT Support Engineer Salary in India: Freshers vs. Experienced

An IT support engineer's salary varies depending on experience, as freshers manage hardware and software issues, while experienced professionals handle complex infrastructure operations. Their compensation reflects their ability to troubleshoot the advanced problems, ensure SLA compliance, and support enterprise-grade tech stacks

Here’s a detailed breakdown for an IT support engineer salary in India:

Source: GlassDoor

Example Scenario:

A newly hired IT support engineer at a mid-sized company installs necessary software and addresses fundamental user issues, such as password resets. These freshers earn ₹2 lakhs per annum, whereas a senior IT support engineer leads a team to manage the entire IT infrastructure. Their compensation is approximately ₹10 lakhs, which reflects their expertise and responsibilities. 

Now, let’s understand how the IT support engineer's salary in India varies across different cities. 

IT Support Engineer Salary in India: By Location

Salaries for IT support engineers in India are heavily influenced by factors such as cost of living, demand for tech talent, and concentration of IT industries. 

Here is a comparison of average annual salaries for IT support engineers in five major cities of India:

Source: Indeed

Example Scenario:

A Mid-level IT support engineer in Hyderabad may manage hybrid architecture on Azure AD and on-premise Active Directory, deploying patch management through Intune. In contrast, a peer in Chennai may focus on high-volume ticket triaging using Jira and supporting CI/CD tooling for product teams. The overall difference in technical environments directly affects salary expectations and role complexity. 

Let’s explore how an average IT support engineer salary varies with different recruiters.  

IT Support Engineer Salary in India: By Recruiters

Tech companies in India prioritize engineers skilled in cloud-based troubleshooting, DevOps integration, and L1-L3 escalation handling. An average IT support engineer salary in India depends on the tech maturity and tools they use in an organization. 

Here’s how an average IT support engineer salary varies across top recruiters in 2025:

Example Scenario:

A typical day for an IT support engineer in Accenture’s support team in Bengaluru involves handling O365 outages and automating routine resolutions with PowerShell. In contrast, engineers manage remote login issues across multiple clients using proprietary tools at Wipro. 

Now let’s explore some strategies to grow your IT support engineer salary in 2025. 

Smart Strategies to Grow Your IT Support Engineer Salary

It's essential to focus on building technical skills and gaining certifications to enhance your earning potential as an IT support engineer. Industries are advancing with the emergence of novel technologies such as Gen AI, and staying ahead of the curve will increase your value to employers. 

• Get certified: Certifications such as CompTIA A+, Cisco CCNA, or Microsoft Certified Solutions Expert are great ways to increase your skills and salary potential. These certifications offer expertise in highly demanded areas such as network administration, cloud computing, or cybersecurity. 
• Learn specialized skills: Specialization in network security or IT support for remote workers is in high demand. Learning to use new technologies, such as creating chatbots in Python, can position you as an expert in tech. 
• Take leadership roles: Your ability to manage and guide a team by taking on leadership roles or mentoring junior engineers leads to higher pay. 
• Networking: Building strong relationships with IT professionals can help you learn about new opportunities and better-paying jobs. Attending industry events, joining online tech communities, and connecting with professionals on LinkedIn can also help secure better connections. 

Example Scenario:

An IT support engineer who acquires cybersecurity certifications and takes on leadership roles can secure a 40% salary increase and a senior position. It explains how skill development and responsibility growth impact salary and career advancements in IT support roles. 

Also read: What is an IT Technician? A Complete Guide to Roles, Skills, and Career Paths

Now, look at some essential skills that can help you succeed as an IT support engineer.

Essential Skills You Need to Succeed as an IT Support Engineer

Nowadays, Employees look beyond basic troubleshooting and demand professionals who can maintain infrastructure and automate routine tasks. 

Here are some of the skills that define the success of an IT support engineer in India:

• Proficiency in operating systems: As an IT support professional, you will need to address OS-level issues and manage user accounts, which are essential daily operations for an organization. Understanding command-line tools and administrative settings helps solve deeper OS issues efficiently.
• Networking Fundamentals: Tracking routing errors or DNS failures is critical to assessing network outages and connectivity problems. Proper networking knowledge lets you isolate issues and reduce system downtime.
• Hardware Diagnosis & Maintenance: Proper knowledge of hardware issues helps reduce escalations between teams. From failing hard drives to RAM issues, physical components play a critical role in organizations and require quick mitigation. 
• Scripting: A good knowledge of PowerShell, Bash, and Python helps you automate user provisioning or log management tasks, which improves tech productivity. Scripts reduce repetitive work and minimize human errors, increasing an organization's productivity. 
• Open communication: You must maintain an open communication with non-technical users and explain technical fixes in easier terms to build trust and reduce repeated tickets. 

Use Case Example:

For example, the internal VPN starts dropping connections for remote workers at a fintech firm. An IT support engineer analyzes system logs and identifies DHCP lease micro configurations, deploying a PowerShell script to refresh leases across affected systems. Moreover, the fixes are documented in Jira, improving response time and future network issues by 60%. 

Also see: Top 5 Reasons to get into Cloud Computing | Learn Cloud Computing | Cloud Computing

Level Up Your IT Support Engineer Journey with upGrad!

If you're looking to level up your career as an IT support engineer, gaining expertise in high-demand skills like cloud computing, automation, and cybersecurity can significantly boost your earning potential. By acquiring certifications and leadership experience, you can easily secure roles that offer salaries upwards of ₹12 lakhs annually.

 Explore upGrad’s specialized programs to gain the skills and certifications needed to stand out in this competitive field! 

Here are some of the top courses of upGrad:

• Generative AI Foundations Certificate Program
• Master the Cloud and Lead as an Expert Cloud Engineer
• Generative AI Mastery Certificate for Software Development

Do you need help deciding which courses can help you become an IT support engineer? Contact upGrad for personalized counseling and valuable insights. For more details, you can also visit your nearest upGrad offline center. 

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