Top 50+ JIRA Interview Questions and Answers to Succeed in Your 2025 Interview

JIRA is essential for Agile project management, enabling real-time tracking and efficient workflows. With 70% of organizations reporting improved team performance after adopting Agile, JIRA expertise is more valuable than ever. Understanding JIRA deeply gives you a competitive edge as a project manager, analyst, or developer.

This guide covers JIRA interview questions and answers, key concepts, and advanced features like automation and reporting. Gain the skills to excel in Agile project tracking and advance your career.

Core JIRA Interview Questions and Answers for Beginners

JIRA helps you streamline issue tracking, automate workflows, and manage projects efficiently. JIRA allows users to create, assign, and track tasks using Scrum or Kanban frameworks. With customizable workflows, real-time reporting, and DevOps integrations, JIRA keeps teams aligned and productive. 

If you're new to JIRA or preparing for an entry-level interview, understanding these fundamentals is key. This section covers essential JIRA interview questions and answers to help you build confidence and showcase your skills.

1. What is JIRA, and What Is It Used For?

JIRA is a project management and issue-tracking tool developed by Atlassian. It is widely used in Agile software development to manage tasks, track progress, and collaborate efficiently. Teams use JIRA to create, prioritize, and assign issues while maintaining transparency across the development lifecycle. 

It supports Scrum, Kanban, and hybrid Agile methodologies, making it a versatile solution for tracking bugs, features, and workflow automation. JIRA improves visibility, accountability, and workflow efficiency.

Common Use Cases of JIRA:

• Software Development: Tracks bugs, new features, and sprint progress in Agile teams.
• IT Service Management: Handles support tickets and incidents efficiently.
• Business Process Management: Streamlines non-technical workflows like HR, finance, and marketing tasks.
• Product Roadmap Planning: Aligns development tasks with long-term business goals.
• DevOps & CI/CD Pipelines: Integrates with Jenkins, GitHub, and Bitbucket to automate deployments.

2. How Does JIRA Help in Project Management?

JIRA provides a structured, transparent, and efficient way to manage projects, ensuring teams stay aligned on goals, deadlines, and tasks. It simplifies collaboration and helps teams deliver high-quality products faster.

JIRA enhances project management through the following:

• Agile Board Management: Supports Scrum and Kanban boards for better task visualization.
• Workflow Customization: Adapts to unique business processes, improving efficiency.
• Task Prioritization & Sprint Planning: Enables backlog grooming, sprint planning, and real-time tracking.
• Collaboration & Communication: Integrates with Slack, Confluence, and email to streamline teamwork.
• Real-Time Reporting & Dashboards: Offers velocity charts, burndown charts, and sprint reports for data-driven decisions.

For example, a software development team can use JIRA to track feature requests, manage bug fixes, and monitor release cycles, ensuring smooth project execution.

Also Read: 25+ Best Product Management Tools: Your Ultimate Guide For 2025

3. What are the Key Features of JIRA?

JIRA is a versatile Agile project management tool designed to track issues, automate workflows, and improve team collaboration. Its flexibility makes it a preferred choice for software development, IT operations, and business process management.

JIRA provides essential features that streamline project execution and enhance efficiency:

• Issue Tracking: Log, assign, and monitor tasks, bugs, and feature requests in a structured manner.
• Custom Workflows: Tailor workflows to align with project requirements, ensuring seamless task transitions.
• Agile Boards: Manage tasks visually with Scrum and Kanban boards for better prioritization.
• Automation Rules: Minimize manual work by automating task assignments, notifications, and status changes.
• Advanced Reporting: Generate velocity charts, burndown charts, and sprint analytics for data-driven decision-making.
• Integrations: Connect with DevOps tools like Jenkins, GitHub, and Confluence for a unified workflow.
• Permissions & Security: Restrict access, assign user roles, and manage project visibility with granular controls.

Also Read: 60 Must Know Agile Methodology Interview Questions & Answers: Ultimate Guide 2025

4. What is an Issue in JIRA, and How Do You Create One?

An issue in JIRA represents a task, bug, feature request, or any work item that needs to be tracked. It is the core unit of JIRA, helping teams manage and prioritize work efficiently. Each issue includes key details such as status, priority, assignee, and due date, ensuring transparency and accountability.

Creating an issue in JIRA is straightforward. Follow these steps:

1. Go to the Dashboard: Open JIRA and navigate to the desired project.
2. Click on "Create": Locate the “Create” button in the top navigation bar.
3. Select Issue Type: Choose between Bug, Task, Story, or Epic based on the work item.
4. Enter Details: Provide a summary, description, priority, assignee, and any necessary attachments.
5. Configure Workflow Options: Set labels, components, and due dates as required.
6. Click "Create": The issue is now logged and ready for tracking.

For example, if a developer finds a bug in production, they can log an issue, assign it to the right team, and track its resolution through the workflow. This makes progress monitoring seamless.

5. What are the Different Issue Types in JIRA?

JIRA categorizes work into different issue types to help teams track and manage tasks efficiently. Each issue type represents a specific work item essential for Agile execution.

Below are the primary issue types in JIRA and their roles:

• Story: Represents a feature or functionality that adds value to the user.
• Task: A standard work item assigned to a team member.
• Bug: Tracks defects, errors, or malfunctions in the software.
• Epic: A large initiative that groups multiple stories or tasks.
• Sub-task: A smaller unit of work linked to a parent task, story, or bug.
• Spike: A research-based task created to explore technical solutions.

For example, a developer working on an Epic may create multiple Stories, each containing Tasks and Sub-tasks for specific implementation steps. This structure ensures clarity, prioritization, and seamless execution.

Also Read: Top 15 Types of Data Visualization: Benefits and How to Choose the Right Tool for Your Needs in 2025

6. What is a JIRA Workflow, and Why is it Important?

A JIRA workflow is a visual representation of an issue’s lifecycle, defining how it moves from creation to completion. It consists of statuses, transitions, and conditions that guide issue progression.

A well-structured workflow is crucial for process consistency, task automation, and accountability. It prevents bottlenecks, ensures visibility, and aligns team efforts with project goals.

Key components of a JIRA workflow:

• Statuses: Define the current state of an issue (e.g., To Do, In Progress, Done).
• Transitions: Control how an issue moves from one status to another.
• Triggers & Conditions: Automate actions based on predefined rules.
• Validators & Post Functions: Ensure data accuracy and update fields after transitions.

For instance, a software development workflow may start with "To Do," move to "In Progress," undergo "Code Review," and finish at "Done." This structure reduces confusion, improves tracking, and streamlines project execution.

7. What Do the Color Indicators in JIRA Represent?

JIRA uses color indicators to provide visual cues about issue priorities and statuses, helping teams quickly assess task urgency and workflow progress. These colors are especially useful in Agile boards and backlog views.

Understanding JIRA's color indicators helps teams prioritize work effectively:

• Blue: Indicates a new issue or an open task that hasn't started yet.
• Yellow: Represents an issue currently in progress.
• Green: Shows a completed or resolved issue.
• Red: Highlights a high-priority or blocked issue requiring immediate attention.
• Grey: Denotes an issue that has been closed or canceled.

For example, if a critical bug appears in red, the development team knows it needs urgent resolution to prevent project delays. These color-coded indicators ensure clarity, quick decision-making, and efficient workflow tracking.

8. How Can You Link Issues in JIRA?

JIRA allows users to link issues to show relationships between tasks, making it easier to track dependencies, blockers, and related work. Linking issues improves project visibility and coordination among teams.

You can link issues in JIRA using the following steps:

1. Open the Issue: Navigate to the issue that needs to be linked.
2. Click on "More" (•••): Select the "Link" option from the dropdown menu.
3. Choose Link Type: Select the relationship type (e.g., "blocks," "is blocked by," "relates to").
4. Search for the Issue: Enter the issue key or summary to find the related task.
5. Confirm & Save: Click "Link" to establish the connection.

For example, a development task can be linked to a bug it depends on, ensuring that the issue is resolved before proceeding. This feature enhances traceability, prevents bottlenecks, and keeps teams aligned on task dependencies.

Also Read: Top 25 Software Engineering Challenges with their Solutions in 2025

9. How Do You Share an Issue with Other Users in JIRA?

JIRA allows users to share issues with team members to improve collaboration and ensure the right people have visibility into critical tasks. Sharing an issue notifies stakeholders and directs them to the issue page for quick reference.

There are multiple ways to share an issue in JIRA:

• Using the "Share" Button: Click the “Share” button, enter the recipient’s email or username, add a message if needed, and send.
• Copying the Issue URL: Every issue has a unique URL that can be shared via email, chat, or documentation.
• Mentioning Users in Comments (@username): Tagging a user in a comment notifies them instantly.
• Adding Watchers: Users added as watchers receive updates on issue status changes and discussions.

For example, if a critical bug is reported, sharing it with the QA and Dev teams ensures faster resolution and streamlined communication.

Also Read: The Ultimate Guide to Agile Methodology in Testing: Practices, Models, and Benefits

10. What is the Purpose of Labeling Issues in JIRA?

Labels in JIRA provide a flexible way to categorize and filter issues, making it easier to organize work across projects and teams. Labels act as custom tags that enhance searchability and reporting.

Key benefits of using labels in JIRA:

• Quick Filtering & Search: Find related issues easily using label-based search queries.
• Improved Organization: Group tasks by themes, features, or priorities.
• Cross-Team Collaboration: Standardize issue classification across multiple teams.
• Enhanced Reporting: Use labels in JIRA dashboards and reports for insights.
• Flexible Tagging: Unlike components, labels are not tied to a single project, allowing for broader categorization.

For example, a development team might label issues with "UI," "backend," or "urgent", enabling teams to quickly identify, filter, and prioritize work efficiently.

11. How Do You Manage User Roles and Permissions in JIRA?

JIRA provides a role-based access control system to manage user permissions, ensuring that the right people have the appropriate level of access. Properly configuring roles and permissions enhances security, prevents unauthorized changes, and streamlines collaboration.

JIRA’s permission management involves:

• Global Permissions: Define system-wide access levels, such as JIRA administrators or project creators.
• Project Roles: Assign users roles like Administrator, Developer, or Viewer within a specific project.
• Permission Schemes: Control actions like issue creation, editing, and workflow transitions.
• Issue Security Levels: Restrict access to sensitive issues based on user roles.
• Group-Based Permissions: Grant access at a group level for easier management.

For example, a QA engineer may have permission to create and transition issues, but only a Project Manager can assign tasks or modify workflows. This structured approach ensures better governance and controlled access.

Also Read: 50+ QA Interview Questions & Answers for Freshers & Experienced in 2025

12. What is a JIRA Filter, and How Can it be Used?

A JIRA filter is a saved search query that allows users to quickly find, organize, and track specific issues. Filters improve workflow efficiency and reporting by enabling teams to focus on relevant tasks.

Filters can be used in multiple ways:

• Quick Issue Retrieval: Save frequent searches to avoid repetitive queries.
• Dashboard Integration: Display filtered issues in custom JIRA dashboards for real-time tracking.
• Shared Reporting: Share filters with teams to standardize issue tracking across projects.
• Email Subscriptions: Get automated email updates on filtered issues.
• JQL (JIRA Query Language): Use advanced queries to filter issues dynamically.

For example, a Scrum Master can create a filter for unresolved high-priority bugs and add it to the sprint dashboard. This ensures the team always has visibility on critical blockers, improving response times and productivity.

Also Read: Top 10 Scrum Master Certifications in 2025: How to Become Certified, Career Benefits, and More

13. What are Schemes in JIRA, and What are Their Types?

Schemes in JIRA define how different project elements function and interact, ensuring consistency and flexibility across multiple projects. They help administrators standardize configurations without manually updating each project.

JIRA uses different types of schemes to manage permissions, workflows, and issue behaviors:

• Permission Scheme: Controls user access levels for project actions like creating or editing issues.
• Notification Scheme: Defines who receives email alerts for issue updates.
• Issue Type Scheme: Determines the available issue types (e.g., Bug, Story, Task) in a project.
• Workflow Scheme: Assigns different workflows to issue types, streamlining project execution.
• Field Configuration Scheme: Customizes field behavior, such as mandatory fields or field visibility.
• Screen Scheme: Controls which fields appear in Create, Edit, and View issue screens.

For example, a software team may use a Workflow Scheme to ensure that bugs go through a testing phase before closure, improving quality control.

Also Read: Top 5 Productivity Tools for Software Engineers

14. How can you view project details in JIRA?

JIRA provides multiple ways to access and analyze project details, helping teams track progress, issues, and performance metrics efficiently. Viewing project details enables users to stay informed about task statuses, team activities, and overall project health.

To view project details in JIRA, follow these steps:

1. Go to the Projects Menu: Click on “Projects” in the top navigation bar and select the desired project.
2. Access the Project Dashboard: View the project summary, key issues, and team activity.
3. Check the Issue Navigator: Filter and search for issues using custom queries or JIRA filters.
4. Use the Reports Section: Generate sprint reports, burndown charts, and velocity reports for insights.
5. View the Board (Scrum/Kanban): Monitor workflow progress using Agile boards.
6. Check Components & Versions: See how issues are distributed across different project modules.

For example, a Scrum Master can check the Sprint Report to assess team velocity and plan future iterations efficiently.

Also Read: Scrum Master Salary in India: For Freshers & Experienced

15. What is the Full Form of JIRA, and What is its History?

JIRA was named as a play on 'Gojira' (ゴジラ), the Japanese word for Godzilla, inspired by the bug-tracking tool Bugzilla. Atlassian developed JIRA in 2002 as a bug-tracking tool, inspired by Bugzilla. Over time, it evolved into a comprehensive Agile project management platform used across industries.

JIRA has grown significantly, adapting to modern Agile practices. Key milestones in its history include:

• 2002: Atlassian launches JIRA as a bug-tracking tool.
• 2009: Introduction of GreenHopper (now JIRA Agile) for Agile project management.
• 2013: Integration with DevOps and CI/CD tools expands its functionality.
• 2017: Atlassian introduces JIRA Cloud and JIRA Data Center for scalable deployments.
• 2020-Present: JIRA integrates AI-powered automation, real-time analytics, and advanced security features.

Today, JIRA is a leading project management solution, used to streamline workflows and enhance productivity.

16. What is a JIRA Dashboard, and How Does it Improve Efficiency?

A JIRA dashboard is a customizable interface that provides an overview of project activities, key metrics, and issue status in one centralized view. Dashboards improve team efficiency by offering real-time insights, helping stakeholders track progress and make data-driven decisions.

JIRA dashboards enhance efficiency in several ways:

• Real-Time Issue Tracking: Displays open, in-progress, and resolved issues for better project visibility.
• Customizable Gadgets: Allows teams to add charts, filters, and reports to track sprint progress.
• Team Collaboration: Shared dashboards keep teams aligned on goals and blockers.
• Performance Analytics: Displays velocity charts, burndown charts, and workload distribution.
• Quick Navigation: Centralizes key project data, reducing time spent searching for information.

For example, a product owner can set up a dashboard with sprint burndown charts and open blockers. This helps the teams to stay on track and resolve impediments efficiently.

17. How Would You Explain JIRA to Someone in a Job Interview?

JIRA is an Agile project management and issue-tracking tool developed by Atlassian. It helps teams plan, track, and manage software development projects efficiently. JIRA supports Scrum, Kanban, and hybrid Agile frameworks, making it a preferred choice for teams following iterative development.

JIRA enhances productivity by providing features like:

• Issue Tracking: Allows teams to log, monitor, and resolve bugs, tasks, and feature requests.
• Custom Workflows: Adapts project processes to meet business needs.
• Sprint Planning & Backlogs: Optimizes Agile development cycles.
• Automation & Integrations: Reduces manual effort by integrating with tools like GitHub and Jenkins.
• Reporting & Analytics: Provides burndown charts, velocity reports, and dashboards for data-driven decisions.

18. What Is the Difference Between a Kanban Board and a Scrum Board in JIRA?

Kanban and Scrum boards in JIRA serve different Agile methodologies, each designed for specific workflows. Understanding their differences is essential for choosing the right approach based on project needs.

Kanban is ideal for continuous delivery with no fixed sprints, while Scrum follows structured iterations (sprints) with defined goals.

For example, a customer support team might use a Kanban board to track incoming tickets, while a software development team follows a Scrum board for structured sprint execution. Choosing the right board ensures better workflow management and efficiency.

Also Read: Kanban Vs Scrum: Difference Between Kanban and Scrum

19. How Does JIRA Service Desk Work?

Jira Service Management (previously JIRA Service Desk) is an ITSM solution that enables structured incident handling, automation, and service requests within JIRA. It enables organizations to provide structured customer service while integrating seamlessly with JIRA’s issue-tracking system.

JIRA Service Desk works by:

• Customer Portal: Users submit requests through an intuitive, self-service interface.
• Queues & Automation: Automates ticket assignments, priority handling, and SLA tracking.
• Knowledge Base Integration: Connects with Confluence to provide self-help solutions.
• ITIL Compliance: Supports Incident, Problem, Change, and Service Request Management.
• Reports & SLAs: Tracks response times and service level agreements (SLAs) to improve efficiency.

For example, an IT team can use JIRA Service Desk to automate ticket handling and reduce resolution time, improving service quality and productivity.

Also Read: Who Owns Quality in an Agile Scrum Team?

20. How Does JIRA Support Agile Project Management?

JIRA is designed for Agile project management, providing tools that help teams implement Scrum, Kanban, and SAFe (Scaled Agile Framework) methodologies. It enables teams to plan, track, and iterate efficiently.

JIRA enhances Agile project management through:

• Scrum & Kanban Boards: Visualize work with drag-and-drop task management.
• Sprint Planning & Backlog Management: Organize tasks, prioritize user stories, and define sprint goals.
• Workflows & Automation: Customize workflows to match Agile development processes.
• Real-Time Reports: Monitor burndown charts, velocity reports, and cumulative flow diagrams.
• Integration with DevOps Tools: Connects with Jenkins, Bitbucket, and CI/CD pipelines.

Also Read: Top 21 Best Agile Project Management Tools 

Mastering JIRA’s basics is essential, but managing complex projects, automation, and reporting requires deeper expertise. The next section explores intermediate-level skills to refine your JIRA proficiency.

JIRA Interview Questions for Intermediate-Level Professionals

JIRA extends beyond basic issue tracking, offering advanced project management, reporting, and automation capabilities. As organizations scale, professionals must master custom workflows, integrations, and Agile reporting to optimize efficiency. Understanding JIRA dashboards, permission schemes, and automation rules is essential for managing complex projects.

This section covers JIRA interview questions for intermediate-level professionals, helping you refine your expertise in customization, reporting, and team collaboration. Strengthen your JIRA knowledge and gain insights into advanced features that enhance productivity and project visibility.

21. What Is Issue Cloning in JIRA, and When Is It Useful?

Issue cloning in JIRA creates an exact copy of an existing issue while maintaining the original issue’s reference. It is useful when teams need to duplicate tasks across projects, streamline repetitive work, or split complex issues into smaller, manageable tasks.

Cloning is particularly beneficial in the following scenarios:

• Reproducing Bugs Across Versions: If a bug affects multiple versions, cloning ensures each team works on a separate fix.
• Task Replication: Teams working on similar requirements across projects can duplicate issues instead of creating them manually.
• Delegating Subtasks: If multiple teams handle different aspects of an issue, cloning ensures accountability without altering the original.
• Workflow Efficiency: Saves time by copying existing issue details while preserving the original issue’s context.

For example, a QA team can clone a critical bug into different project versions, ensuring development teams address it in parallel.

22. What Information Is Not Copied When Cloning an Issue?

While cloning an issue in JIRA copies key details like the summary, description, and assignee, certain elements are intentionally excluded to prevent redundancy and maintain data integrity.

Information Not Copied When Cloning an Issue:

• Issue History: Past changes, transitions, and updates are not transferred.
• Comments: Discussions and notes from the original issue are excluded.
• Time Tracking Data: Logged work hours and time estimates are reset.
• Links to Other Issues: Cloned issues do not retain relationships (e.g., “blocks,” “is blocked by”).
• Attachments (Optional): Attachments are not copied by default but can be manually added.
• Votes and Watchers: User votes and watchers from the original issue are not retained.

For example, when a Scrum Master clones a user story for a new sprint, the issue history and comments do not transfer, ensuring a fresh discussion for the iteration.

23. How Do You Create a Cloned Issue in JIRA?

Cloning an issue in JIRA allows users to duplicate an existing issue while preserving key details. This feature is useful for repeating tasks, tracking similar work across multiple teams, or handling parallel bug fixes in different versions.

To create a cloned issue in JIRA, follow these steps:

1. Open the Issue: Navigate to the issue you want to clone.
2. Click on "More" (•••): Find the options menu in the issue view.
3. Select "Clone": A dialog box appears with issue details.
4. Modify the Summary (if needed): By default, "CLONE - " is added to the title, but you can edit it.
5. Confirm and Click "Create": A new issue with the same details is generated.

24. What Is a Sub-Task in JIRA, and How Is It Different From an Issue?

A sub-task in JIRA is a smaller, dependent work item linked to a parent issue. It helps break down complex tasks into manageable units, ensuring work is distributed effectively across teams. Unlike a standard issue, a sub-task cannot exist independently and must be part of a larger issue.

Here’s how a sub-task differs from an issue:

For example, a developer working on a new feature (parent issue) may have sub-tasks for UI design, API development, and testing, ensuring structured task execution.

Also Read: Top 35 Software Testing Projects to Boost Your Testing Skills and Career

25. How Do You Create and Manage Sub-Tasks in JIRA?

Sub-tasks in JIRA help break down larger work items into smaller, manageable tasks. They improve task tracking and allow teams to assign specific responsibilities within a parent issue.

Steps to Create a Sub-Task:

1. Open the Parent Issue: Navigate to the issue that requires sub-tasks.
2. Click "More" (•••): Select "Create Sub-Task" from the dropdown menu.
3. Enter Sub-Task Details: Add a summary, assignee, and other necessary fields.
4. Save the Sub-Task: It will now be linked to the parent issue.

Managing Sub-Tasks:

• Assigning Users: Allocate sub-tasks to different team members.
• Tracking Progress: Sub-tasks move through a workflow but inherit the parent’s status.
• Completing Work: Closing all sub-tasks can trigger the completion of the parent issue.

If a feature development task has UI, backend, and testing work, each can be managed as a sub-task for better organization.

26. What Is the JIRA Workflow Designer, and How Does It Work?

The JIRA Workflow Designer is a visual tool that allows teams to create and customize workflows. Workflows define how issues transition through different statuses, ensuring smooth progress tracking.

JIRA Workflow Designer enables users to:

• Define Statuses: Set issue states (e.g., To Do, In Progress, Done).
• Configure Transitions: Control how issues move between statuses.
• Add Conditions & Validators: Restrict transitions based on user roles or issue attributes.
• Apply Post Functions: Automate actions like sending notifications or updating fields.
• Use Drag-and-Drop Interface: Simplify workflow creation with an interactive UI.

A software development team can modify a workflow to include a "Code Review" stage. This helps in ensuring that all features are reviewed before deployment. This enhances quality control and process efficiency.

Also Read: What is Coding? A Comprehensive Guide to Software Engineers in 2025

27. How Do Workflows Function in JIRA, and How Can They Be Customized?

Workflows in JIRA define how issues transition through different statuses, ensuring structured project execution. They consist of statuses, transitions, conditions, validators, and post functions, allowing teams to enforce process consistency.

JIRA workflows can be customized to align with project needs by:

• Adding New Statuses: Create custom statuses like "In Review" or "Testing."
• Modifying Transitions: Define how an issue moves between statuses.
• Applying Conditions & Validators: Restrict transitions based on user roles or issue fields.
• Integrating Automation: Trigger actions like notifications or field updates when status changes.
• Using Workflow Schemes: Assign different workflows to different issue types.

A QA team can customize a workflow to include "Awaiting Test" and "Passed Testing" stages, ensuring smooth handoffs between development and testing teams.

28. What Are the Restrictions When Editing an Active Workflow?

Editing an active workflow in JIRA comes with certain restrictions to prevent disruptions in ongoing projects. Some changes require workflow deactivation, while others can be adjusted dynamically.

Key Restrictions:

• Statuses Cannot Be Deleted: If a status is in use, it cannot be removed from the workflow.
• Limited Transition Modifications: Existing transitions can’t be deleted but can be modified with conditions and post functions.
• Workflow Name & Type Cannot Change: The structure of a published workflow remains fixed.
• Workflow Scheme Assignments: If a workflow is linked to a scheme, removing it may impact multiple projects.
• Fields & Screens Need Compatibility: Workflow changes should align with existing field configurations.

Imagine a Scrum Master wants to add a “Blocked” status to an active workflow. For  that, they must first create a draft workflow, apply changes, and then publish it without disrupting current sprint tasks.

29. What Is the Move Issue Wizard, and When Should You Use It?

The Move Issue wizard in JIRA allows users to relocate an issue from one project to another or change its issue type, status, or workflow while maintaining data integrity. This feature is essential when restructuring projects or correcting issue misplacements.

You should use the Move Issue wizard in the following scenarios:

• Changing Projects: If an issue was created in the wrong project, it can be reassigned without recreating it.
• Modifying Issue Type: Convert a bug into a task, story, or other relevant type when priorities shift.
• Adjusting Workflows: If a new workflow is applied, moving the issue ensures it follows the updated structure.
• Merging Projects: Helps consolidate issues when teams restructure their JIRA environment.

If a support request is mistakenly logged in the development project, they can use Move Issue wizard. This wizard ensures it is transferred to the correct service desk project without losing details.

30. How Can You Schedule an Issue in JIRA?

JIRA allows users to schedule issues to be worked on at a specific time by setting due dates, creating automation rules, or using plugins. Scheduled issues help teams prioritize work efficiently and meet deadlines.

Ways to Schedule an Issue in JIRA:

• Setting a Due Date: Use the "Due Date" field to assign deadlines.
• Using JIRA Automation: Configure time-based rules to change issue statuses or send notifications.
• Creating a Custom Calendar View: Integrate with external tools like Outlook or Google Calendar for better scheduling.
• Scheduling via Plugins: Use add-ons like "JIRA Misc Custom Fields" to enhance issue scheduling.
• Sprint Planning: Assign issues to a sprint to ensure they are addressed within the iteration.

A product manager can schedule a feature request for an upcoming release by assigning it to the next sprint. This helps in ensuring that it aligns with the development roadmap.

Also Read: How To Become a Product Manager? Simple Steps to Follow in 2025

31. What Information Is Recorded Under the Change History of an Issue?

JIRA’s Change History logs all modifications made to an issue, ensuring full traceability and accountability. It helps teams track who made changes, what was modified, and when it happened, improving auditability and collaboration.

The Change History records the following details:

• Status Changes: Tracks issue progress (e.g., "To Do" → "In Progress").
• Assignee Updates: Logs when an issue is reassigned to a different user.
• Field Modifications: Records edits to priority, due date, labels, and custom fields.
• Issue Type Changes: Tracks conversions (e.g., Task → Story).
• Comment History: Logs edits and deletions of comments.
• Attachment Changes: Captures when files are added or removed.
• Workflow Transitions: Shows movement between different workflow states.

For example, a Scrum Master reviewing an issue's delay can check its history to see if the priority was downgraded or reassigned, ensuring informed decision-making.

32. How Do You Track Change History for an Issue in JIRA?

Tracking an issue’s Change History in JIRA ensures visibility into modifications, helping teams troubleshoot inconsistencies, monitor accountability, and maintain compliance.

To view the Change History of an issue, follow these steps:

1. Open the Issue: Navigate to the issue in question.

2. Go to the "History" Tab: Located under the "Activity" section, this tab lists all recorded changes.

3. Filter Modifications: Identify changes by user, timestamp, or specific field updates.

4. Use JQL (JIRA Query Language): Advanced users can search for changes with queries like:

project = "Development" AND status CHANGED FROM "In Progress" TO "Done" AFTER -7d 

Explanation:

• project = "Development" → Filters issues from the "Development" project.
• status CHANGED FROM "In Progress" TO "Done" → Finds issues that transitioned from "In Progress" to "Done".
• AFTER -7d → Limits results to issues updated in the last 7 days.

Expected Output:

This query helps teams track recently completed tasks, ensuring visibility into workflow progress.

5. Leverage Audit Logs (Admin-Only): Admins can track broader system-level changes across projects.

If a developer notices a sudden change in an issue’s priority, they can check the history to see who made the change and why.  This helps in building better accountability and workflow control.

Also Read: Full-Stack vs. Software Engineer: Which One Should You Choose?

33. What Are JIRA Issue Security Levels, and How Do They Work?

JIRA Issue Security Levels control who can view or interact with specific issues within a project. They help teams manage sensitive data, confidential tickets, and restricted workflows without exposing them to unauthorized users.

JIRA Issue Security Levels work as follows:

• Security Schemes: Administrators define security schemes and apply them to projects.
• Security Levels: Within a scheme, different levels (e.g., "Internal Only," "Management Access") control visibility.
• User & Group Access: Security levels restrict issues based on roles, groups, or individual users.
• Automatic Restrictions: Security levels can be set dynamically based on issue types or workflow triggers.
• Custom Configurations: Organizations can tailor security schemes based on compliance needs.

A finance team handling budget approvals in JIRA can restrict access to leadership and finance personnel, ensuring confidentiality and regulatory compliance.

34. How Can You Export JIRA Issues for External Use?

Exporting JIRA issues allows teams to analyze data externally, generate reports, or share insights with non-JIRA users. JIRA supports multiple export formats to suit different needs.

Steps to Export JIRA Issues:

1. Navigate to Issue Navigator: Use the search bar or JQL queries to filter relevant issues.
2. Click on "Export": Located in the top-right corner of the issue list.
3. Select Export Format: Choose from CSV, Excel, XML, JSON, or printable view.
4. Download the File: Save the exported data for external use.

Common Export Formats & Use Cases:

Data-driven decision-making is key in JIRA reporting. Enroll in Introduction to Data Analysis using Excel , a free course by upGrad, to improve your analytical skills.

Also Read: Top 15 Ways to Improve Excel Skills [Actionable Tips]

35. How Do You Create and Configure a Kanban Board in JIRA?

A Kanban board in JIRA provides a visual workflow for managing continuous tasks, helping teams track progress and optimize efficiency. It is ideal for support, maintenance, and operations teams that work without fixed sprint cycles.

Steps to Create a Kanban Board:

1. Navigate to "Boards" → "Create Board": Select "Kanban Board."
2. Choose a Board Source: Use an existing project or filter-based selection.
3. Configure Columns: Define workflow stages (e.g., To Do, In Progress, Done).
4. Set WIP Limits: Limit work-in-progress items to prevent bottlenecks.
5. Enable Backlog (Optional): Helps prioritize incoming tasks before adding them to the board.
6. Customize Swimlanes: Organize issues by priority, assignee, or type for better clarity.

An IT support team can configure a Kanban board with categories like "New Request," "In Progress," and "Resolved", ensuring seamless issue resolution and tracking.

Also Read: Kanban Board - Types, Benefits, Features, Elements, Uses

36. What Are the Different Types of Reports Available in JIRA?

JIRA offers various reports to help teams analyze project performance, monitor productivity, and track Agile progress. These reports are essential for data-driven decision-making and continuous improvement.

Common JIRA Reports and Their Uses:

• Sprint Report: Analyzes completed and incomplete sprint work.
• Velocity Chart: Tracks team performance across multiple sprints.
• Burndown Chart: Shows work progress toward sprint completion.
• Cumulative Flow Diagram: Visualizes workflow consistency and bottlenecks.
• Control Chart: Measures cycle time for issue resolution.
• Pie Chart Report: Categorizes issues based on assignee, priority, or status.
• Created vs. Resolved Issues: Compares incoming vs. completed work over time.

For example, a Scrum Master can use a burndown chart to ensure sprint tasks are completed on time. While a Kanban team can rely on a cumulative flow diagram to balance workload distribution effectively.

Also Read: Sprint Planning in Agile Methodology: Its Importance and Benefits

37. What Reports Are Specifically Available for Kanban Projects in JIRA?

Kanban projects in JIRA focus on workflow efficiency, cycle time, and continuous delivery, requiring reports that help teams track and optimize task flow. These reports help teams identify bottlenecks, monitor work-in-progress (WIP), and improve lead time.

Key Reports for Kanban Projects:

• Cumulative Flow Diagram (CFD): Visualizes issue progression across workflow states, helping teams identify bottlenecks.
• Control Chart: Measures cycle time and lead time, tracking issue resolution efficiency.
• Created vs. Resolved Issues: Compares incoming tasks to completed work, ensuring work balance.
• Average Age Report: Displays how long unresolved issues have been in the queue, aiding backlog management.

For example, a support team can use the Control Chart to assess how long tickets take to be resolved. This makes issue handling faster and improves service quality.

Also Read: What is a Project Report? Objectives, Types, Use Cases

38. What Reports Are Available for Scrum Projects in JIRA?

Scrum projects in JIRA focus on sprint planning, team velocity, and backlog management, requiring reports that help teams measure sprint progress, forecast workload, and track Agile performance.

Key Reports for Scrum Projects:

• Sprint Report: Shows completed and unfinished issues for a given sprint, helping with retrospectives.
• Burndown Chart: Tracks work progress within a sprint, showing how much work remains.
• Velocity Chart: Analyzes the team’s average work completed per sprint, aiding future sprint planning.
• Epic Report: Displays progress on epics and their related issues over time.
• Version Report: Tracks release progress and remaining scope in a project version.

A Scrum Master can use the Velocity Chart to determine how much work the team can handle in upcoming sprints. This ensures predictable delivery and improved sprint planning.

Also Read: What is Agile Scrum Methodology? A Complete Guide

39. How Do JIRA Reports Help in Issue Tracking and Analysis?

JIRA reports provide real-time insights into issue progress, bottlenecks, and team performance, enabling teams to make data-driven decisions. These reports help in identifying trends, tracking productivity, and optimizing workflow efficiency.

How JIRA Reports Improve Issue Tracking and Analysis:

• Monitoring Sprint Progress: Sprint reports and burndown charts help teams track backlog completion.
• Identifying Workflow Bottlenecks: Cumulative flow diagrams highlight process inefficiencies.
• Analyzing Issue Resolution Trends: Control charts and Created vs. Resolved reports measure issue resolution time.
• Enhancing Forecasting & Planning: Velocity charts predict future sprint capacity.
• Improving Team Accountability: Assignee and workload reports ensure even task distribution.

A Scrum Master can use a Sprint Report to review unfinished work, adjust the team’s workload, and refine future sprint goals. This ensures continuous improvement and efficiency.

40. What Steps Are Involved in Generating Reports in JIRA?

JIRA simplifies report generation by offering built-in reporting tools for Agile tracking, performance monitoring, and workflow analysis. Users can quickly generate reports to evaluate project health and optimize team efficiency.

Steps to Generate Reports in JIRA:

1. Navigate to the Project Dashboard: Open the JIRA project where you want to generate a report.
2. Go to the Reports Section: Click on “Reports” in the left-hand menu.
3. Select a Report Type: Choose from Agile, issue tracking, or workload reports.
4. Set Filters and Parameters: Define sprint, assignee, issue type, or date range as needed.
5. Generate and Review the Report: Click “View Report” to analyze the data.
6. Export (Optional): Save the report as CSV, Excel, or printable format for external sharing.

A product owner can generate a Velocity Chart to assess past sprint performance, allowing the team to better estimate workload and optimize future sprints.

Also Read: Top 20 Product Owner Interview Questions & Answers in 2024 [For Freshers & Experienced]

Understanding JIRA customization and automation is key, but enterprise-level scaling, scripting, and integrations demand expert knowledge. The next section covers advanced topics for senior professionals.

Advanced JIRA Interview Questions and Answers for Experts

Mastering JIRA at an expert level requires a deep understanding of automation, scripting, performance optimization, and advanced configurations. Senior professionals must be proficient in custom workflow design, JIRA Query Language (JQL), API integrations, and security configurations to manage large-scale projects efficiently.

This section covers high-level JIRA interview questions tailored for project leads, administrators, and Agile experts. Strengthen your expertise in scalability, DevOps integrations, and automation to enhance team efficiency and drive JIRA’s full potential in enterprise environments.

41. How Do You Customize and Add Gadgets to a JIRA Dashboard?

JIRA dashboards centralize project tracking, performance monitoring, and analytics. Gadgets enhance dashboards by displaying issue statuses, sprint progress, workload distribution, and custom reports.

Steps to Customize and Add Gadgets:

1. Go to Dashboard: Click on "Dashboards" and select an existing one or create a new one.
2. Add Gadgets: Click “Add Gadget” and browse available options.
3. Select & Configure Gadgets: Choose relevant gadgets like Burndown Chart, Assigned Issues, or Sprint Health.
4. Customize Layout: Drag and resize gadgets for better visualization.
5. Apply Filters & Save: Use JQL or predefined filters to customize gadget data display.

A Scrum Master can configure a dashboard with Sprint Health and Velocity Chart gadgets. This enables real-time visibility into sprint performance and team productivity.

42. What Is a JIRA Component, and How Do You Define One?

A JIRA component is a subsection of a project used to organize and categorize issues based on features, modules, or departments. Components improve issue tracking, reporting, and workload management by grouping related tasks together.

How to Define a JIRA Component:

1. Navigate to Project Settings: Open the desired project and click “Components.”
2. Create a New Component: Enter a component name and optional description.
3. Assign a Component Lead (Optional): The lead is responsible for managing related issues.
4. Use Components in Issues: When creating or editing an issue, select a relevant component.
5. Track Component Reports: Use JIRA reports to monitor issue distribution across components.

In a software development project, components like "Frontend," "Backend," and "Database" help segregate issues. This helps in efficient team assignments and better project tracking.

Also Read: 48 Software Engineering Projects in 2025 With Source Code

43. How Do You Delete a Component in JIRA?

JIRA allows administrators to delete unnecessary or outdated components to keep projects organized and improve issue management. However, deleting a component affects associated issues, so proper reassignment is necessary.

Steps to Delete a Component in JIRA:

1. Go to Project Settings: Open the project containing the component.
2. Navigate to "Components": View the list of existing components.
3. Find the Component to Delete: Click the "Delete" option next to it.
4. Reassign Existing Issues (If Needed): JIRA prompts you to move issues to another component.
5. Confirm Deletion: Click “Delete” to remove the component permanently.

If a "Legacy UI" component is no longer in use, an administrator can delete it and reassign unresolved issues to "New UI". Hence, enabling proper tracking of open work.

44. What Are the Three Main Parts of a JIRA Workflow?

A JIRA workflow defines how issues transition through different statuses, ensuring structured project execution. It consists of three core components that manage issue movement and behavior.

In a software development workflow, a bug may move from "Open" to "In Development" to "Resolved", ensuring each step is properly tracked and executed.

Also Read: What is a Software Development Life Cycle? Phases and Models of SDLC Explained

45. Which Version Control Systems Can Be Integrated with JIRA?

JIRA integrates with various version control systems (VCS) to enhance software development workflows, track code changes, and link commits to issues. These integrations help teams streamline development and improve traceability.

Popular Version Control Systems That Integrate with JIRA:

• GitHub: Links repositories, pull requests, and branches to JIRA issues for better tracking.
• GitLab: Provides direct commit references and automated branch creation from JIRA tickets.
• Bitbucket: Natively integrated with JIRA, allowing seamless issue tracking and deployment monitoring.
• Subversion (SVN): Tracks commits and connects them to JIRA issues for auditability.
• Mercurial: Enables developers to link JIRA tickets to distributed version control workflows.
• Perforce (Helix Core): Syncs version history and issue tracking for enterprise teams.

For example, a developer can reference a JIRA issue ID in a GitHub commit, ensuring the issue automatically updates with relevant changes.

Also Read: GitHub vs GitLab: Difference Between GitHub and GitLab

46. How Can You Edit Multiple JIRA Issues at the Same Time?

JIRA allows users to bulk edit multiple issues simultaneously, saving time and improving workflow efficiency. Bulk operations help teams update priorities, assign tasks, and transition issues quickly.

Steps to Bulk Edit Multiple JIRA Issues:

1. Search for Issues: Use JQL or the issue search feature to filter relevant issues.
2. Select "Bulk Change": Click the “•••” menu and choose “Bulk Change.”
3. Choose Issues to Modify: Select the issues that need updating.
4. Select an Operation: Options include editing fields, transitioning statuses, assigning users, or changing priorities.
5. Apply and Confirm Changes: Review updates and execute the bulk action.

Imagine a Scrum Master needs to reassign all "In Progress" tasks to a new developer. For this,  they can bulk select and assign issues in seconds, ensuring a seamless transition.

47. How Does JIRA Automation Help in Workflow Management?

JIRA automation reduces manual work by triggering predefined actions based on specific conditions, improving efficiency and accuracy. It helps teams manage status transitions, notifications, and repetitive tasks without human intervention.

How JIRA Automation Enhances Workflow Management:

• Auto-Transitions Issues: Moves issues to the next stage when conditions are met.
• Sends Notifications: Alerts teams when issues are assigned, updated, or blocked.
• Assigns Issues Automatically: Routes tickets based on labels, priority, or workload.
• Triggers Webhooks: Integrates with third-party tools for continuous deployment.
• Updates Fields & Comments: Modifies fields dynamically, reducing manual updates.

If a developer merges a GitHub pull request, JIRA automation can close the linked issue, ensuring seamless task progression and reducing manual follow-ups.

Also Read: How to Use GitHub: A Beginner's Guide to Getting Started and Exploring Its Benefits in 2025

48. What Is Zephyr for JIRA, and How Is It Used in Test Management?

Zephyr for JIRA is a test management plugin that integrates testing into JIRA, allowing teams to create, execute, and track test cases within Agile workflows. It supports manual and automated testing, improving quality assurance and defect tracking.

Key Features of Zephyr for JIRA:

• Test Case Creation: Define and organize test cases within JIRA projects.
• Test Execution Tracking: Run tests manually or through automation tools like Selenium.
• Defect Management: Link failed tests directly to JIRA issues.
• Real-Time Reporting: Generate test execution and traceability reports.
• Continuous Integration Support: Integrates with Jenkins and Bamboo for automated testing.

For example, a QA team using Zephyr can track test case execution and link failures to JIRA bugs, ensuring better defect tracking and faster resolution.

Also Read: Most Asked Manual Testing Interview Questions: For Freshers & Experienced

49. What Is a Validator in JIRA, and How Does It Improve Workflow Efficiency?

A validator in JIRA ensures that specific conditions are met before an issue transitions to a new status. It prevents incomplete or incorrect data entry, improving workflow consistency and accuracy.

How Validators Improve Workflow Efficiency:

• Enforce Required Fields: Prevents transitions unless mandatory fields (e.g., due date, assignee) are filled.
• Validate Input Values: Ensures numerical fields or date ranges follow predefined limits.
• User Permissions Checks: Restricts transitions to specific user roles or groups.
• Custom Script Validators: Uses Groovy scripts to enforce advanced validation logic.
• Error Messaging: Provides users with real-time feedback when validation fails.

For example, a Sprint workflow can have a validator ensuring that story points are assigned before moving to "In Progress," preventing tracking inconsistencies.

50. What Is an Issue Collector, and How Does It Work?

An issue collector allows users to report issues directly from a website or application without accessing JIRA. It simplifies bug tracking and feedback collection, improving user engagement and issue reporting.

How an Issue Collector Works:

1. Create an Issue Collector: Configure it in JIRA under project settings.
2. Define Form Fields: Select fields like summary, description, and priority.
3. Generate Embed Code: Copy the provided JavaScript snippet.
4. Embed in a Website/App: Paste the code into the desired web page.
5. Users Submit Issues: Visitors report bugs or feedback directly from the embedded form.

For example, a SaaS company can embed an issue collector on its app’s help page, allowing users to submit bug reports that automatically create JIRA issues.

51. What Is the Audit Log in JIRA, and How Is It Useful?

The Audit Log in JIRA records all administrative activities and system changes, providing visibility into configuration updates, user management, and security modifications. It helps track who made changes, what was changed, and when.

How the Audit Log Helps:

• Tracks Administrative Changes: Monitors updates to workflows, permissions, and project settings.
• Improves Security Compliance: Helps organizations maintain audit trails for regulatory compliance.
• Identifies Configuration Issues: Detects misconfigurations by logging all changes.
• Enhances Accountability: Ensures teams follow best practices by tracking administrator actions.
• Assists in Troubleshooting: Helps diagnose issues by reviewing historical changes.

If a project’s permission scheme changes unexpectedly, an admin can check the Audit Log to identify who modified it and restore previous settings if needed.

52. How Do You Optimize JIRA Dashboards for Better Project Tracking?

An optimized JIRA dashboard provides real-time insights, improves visibility, and enhances decision-making. Customizing dashboards ensures teams focus on key project metrics and track progress effectively.

Best Practices for Optimizing JIRA Dashboards:

• Use Relevant Gadgets: Add gadgets like Sprint Health, Created vs. Resolved, and Velocity Charts.
• Customize Filters: Use JQL queries to display specific issues based on priority or status.
• Group Information Logically: Arrange gadgets based on relevance (e.g., team workload vs. sprint progress).
• Share Dashboards: Provide visibility to stakeholders by granting appropriate access.
• Minimize Clutter: Keep only essential reports to avoid overwhelming users.

53. What Are Some of the Most Popular JIRA Add-Ons, and What Are Their Uses?

JIRA add-ons extend core functionality, allowing teams to integrate automation, reporting, and test management tools for better efficiency and workflow optimization.

For example, a QA team using Zephyr can link test executions to JIRA issues, ensuring better defect tracking and faster resolution.

54. How Does JIRA Handle Complex Workflows in Enterprise-Level Organizations?

JIRA scales for enterprise use by offering custom workflows, automation, and integration capabilities to handle complex approval processes, multi-team collaboration, and compliance requirements.

Key Features for Managing Enterprise Workflows:

• Custom Workflows: Supports complex approval chains and status transitions.
• Role-Based Permissions: Restricts workflow actions based on user roles.
• Advanced Automation: Auto-assigns tasks, updates statuses, and triggers notifications.
• Multi-Project Coordination: Links issues across multiple projects for streamlined execution.
• Integration with DevOps Tools: Syncs with Jenkins, Bitbucket, and CI/CD pipelines.

Technical expertise alone isn’t enough—structured answers, real-world application, and interview strategy matter. The next section provides smart tips to showcase your JIRA skills confidently.

Smart Tips to Succeed in Your JIRA Interview

Preparing for a JIRA interview requires hands-on experience, a strong grasp of concepts, and the ability to apply JIRA features to real-world scenarios. Follow these strategies to showcase your expertise effectively.

Below is a structured guide to help you prepare effectively, avoid common mistakes, and confidently showcase your JIRA expertise.

Also Read: 15 Interview Tips to Stand Out in Your Job Interview

Preparation is vital, but expert guidance, hands-on learning, and career mentorship elevate success. The next section explores how upGrad’s courses can enhance your JIRA expertise.

How Can upGrad Support Your JIRA Interview Preparation?

upGrad, South Asia’s leading higher EdTech platform, offers expert-led courses in Agile project management, JIRA, and automation to help professionals streamline workflows and boost career growth. 

With hands-on training in JIRA administration, sprint planning, and automation, upGrad ensures you're job-ready for roles in Agile development, product management, and DevOps.

Here are some of the top courses to help you build a strong foundation:

• MBA from O.P. Jindal Global University
• MICA's Advanced Certificate in Brand Communication Management
• Advanced General Management Program
• Post Graduate Diploma in Management (BIMTECH)
• AI-Powered Full Stack Development Course by IIITB
• Data Structures and Algorithms
• Core Java Basics

Are you struggling to crack JIRA interview questions or unsure about the right career path in Agile project management? Get a free personalized counseling session by upGrad now! Visit your nearest upGrad offline center to explore how our courses can help you achieve your goals!

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Reference Link:
https://www.researchgate.net/publication/384538081_THE_RISE_OF_AGILE_METHODOLOGIES_IN_MANAGING_COMPLEX_BUSINESS_PROJECTS_ENHANCING_EFFICIENCY_COLLABORATION_AND_ADAPTABILITY