Human Behavior and Management in Healthcare

Individual and Team Behaviour

Understand how individual personality traits, emotional responses, and interpersonal skills influence team collaboration and decision-making in healthcare settings.

Topics Covered

• Individual Personality
  Explore the Big Five Personality Traits (OCEAN framework) and how these traits influence communication, behavior, decision-making, and team dynamics in healthcare. Learn how understanding personality differences helps in building stronger professional relationships and improving collaborative efficiency in clinical and administrative environments.
  
  
• Values
  Discover how personal and organizational values shape ethical behavior and decision-making in healthcare roles. Understand the alignment between individual values and institutional missions, and how value conflicts can impact job satisfaction, compliance, and professional integrity in high-stakes scenarios.
  
  
• Attitudes
  Learn how positive and negative workplace attitudes affect interactions with colleagues, patients, and leadership. Examine how attitude formation, biases, and mindset influence work culture, patient satisfaction, and employee engagement in healthcare delivery settings.
  
  
• Emotions
  Understand the role of emotional intelligence in the healthcare domain. Learn how to recognize, regulate, and respond to emotions—both your own and others’—to improve patient communication, handle stress, and support emotionally charged environments with professionalism and empathy.
  
  
• Motivations
  Delve into motivation theories like Maslow’s Hierarchy and Herzberg’s Two-Factor Theory. Understand what drives healthcare professionals to perform, how to sustain motivation in demanding environments, and how leaders can use motivational strategies to enhance team productivity and morale.
  
  
• Perception
  Examine how perception influences decision-making and interpersonal communication in healthcare. Learn how selective perception, stereotyping, and attribution errors can lead to misunderstandings and how accurate perception can enhance clarity and collaboration among team members.
  
  
• Communication Within Teams
  Gain insight into the principles of effective team communication. Learn how active listening, clarity in messaging, feedback mechanisms, and non-verbal cues contribute to minimizing medical errors, improving coordination, and strengthening team trust in fast-paced healthcare scenarios.
  
  
• Team Dynamics
  Explore stages of team development (forming, storming, norming, performing, adjourning) and their relevance in healthcare project teams. Learn how role definition, leadership styles, and team diversity influence group performance and collective problem-solving.

• Conflict Management
  Understand common sources of conflict in healthcare settings and develop techniques for conflict resolution such as negotiation, mediation, and collaborative problem-solving. Learn how to turn conflict into a tool for innovation and team growth while maintaining patient care standards.