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FinTech deploys easy-to-use technology to make financial services simpler and accessible to everyone.
The bitcoins you recently bought on Coinbase? FinTech. The online banking services you access via your smartphone? It’s FinTech in action. The PayPal payment you made for the new laptop you ordered online? Again, FinTech. The robo-advisors you turn to for financial planning advice? That’s FinTech too.
FinTech deploys easy-to-use technology to make financial services simpler and accessible to everyone. It removes the reliance on traditional banking systems and the need to set foot in brick-and-mortar financial institutions. From mobile banking and online payment platforms allowing users to make instant financial transactions to crypto and stock trading, there is virtually nothing FinTech cannot do.
FinTech empowers both businesses and consumers to take charge of their finances. It enhances financial literacy, breaking down silos and improving financial outcomes with the help of advanced technology. Although FinTech has been around for decades, it is only in the last few years that FinTech companies have transformed how people engage with financial services.
Let’s dive deep into FinTech and understand what it means.
FinTech, a portmanteau of the words “Financial” and “Technology,” describes any new or emerging technology aimed at automating and improving the delivery of financial services. It typically leverages advanced software and algorithms to help financial institutions deliver financial services faster and more innovatively than previously possible.
Here’s a good example to explain the impact of FinTech. Imagine having to pay for all your online purchases with cash. Physical transactions are inconvenient regardless of where you are or if you have money. Now, think of internet banking or a mobile payment app like PayPal. These services let you pay for online purchases instantly and in real-time. That’s FinTech for you.
In general terms, FinTech describes the use of the internet, software technology or cloud services to connect with or use financial services on computer and mobile devices. Although the term’s original use was restricted to the technology financial institutions used in their back-end systems, FinTech’s modern implications focus on customer-oriented services. From an investor’s ability to see the stock performance in real-time and mobile banking apps to tools financial institutions use to make critical business decisions, all are part of the FinTech revolution.
The origin of FinTech goes back to the 19th century. Revisiting FinTech history makes it easier to understand and appreciate where this financial innovation is headed in the future.
Let’s break up the FinTech timeline beginning with the mid-1800s.
The 1860s
Giovanni Caselli developed the pantelegraph, an early form of the modern-day fax machine. Banks mostly used the device to verify signatures through transmissions over telegraph lines. While it was one of the earliest known applications of FinTech, the pantelegraph was slow and took about 108 seconds for a 25 words sheet of paper to transmit.
1880
A couple of years after the introduction of the pantelegraph, merchants and consumers in the United States started using charge coins and plates to exchange goods and services for credit. Charge coins and plates were metallic tokens displaying details like the customer’s name, address, identification number, the cardholder’s signature and the issuer’s name. While charge coins later became obsolete, charge plates were replaced by modern credit cards.
1918-1919
In the first instance of digitalisation of money, the United States Federal Reserve Bank developed a system for the electronic transfer of funds. Then known as Federal Reserve Wire, the Morse code-based system is now known as Fedwire Funds Service. It is a real-time gross settlement (RTGS) funds transfer system in the USA. In 1919, economist John M. Keynes published his book ‘The Economic Consequences of Peace,’ considered the first literature linking finance and technology.
1950-1958
As a precursor to the modern credit card, Diner’s Club Inc. invented the first universal credit card to facilitate dining on credit at multiple establishments throughout the US. It was a big deal then, and only 200 members had access to the exclusive privilege. The membership grew to 42,000 within two years of the Diner’s Club card introduction. Its popularity nudged the introduction of the American Express Company credit card in 1958, making American Express the largest payment network globally.
1960-1967
The 1960s witnessed some significant advancements in FinTech. In 1960, Quotron, a Los Angeles-based company, did away with the use of printed ticker tapes and started offering money managers and brokers stock market quotes on electronic screens. It enabled brokers to get the latest prices for securities and traded investments.
In 1966, the telex network was introduced as a replacement for the telegraph to make financial communication easier. However, the next phase of the FinTech revolution began with a North London branch of Barclay’s Bank installing the first automated teller machine (ATM).
1971-1973
One of the most prominent FinTech milestones was conquered in 1971 with the establishment of the US National Association of Securities Dealers Automated Quotations or the NASDAQ. As the world’s first electronic stock market, NASDAQ transformed the bidding process and helped modernise the IPO process. The establishment of NASDAQ was followed by the launch of SWIFT in 1973 to facilitate financial transactions and payments service between worldwide banks.
1982-1983
The 1980s were marked by two significant FinTech milestones: e-trading (electronic trading) and online banking. In 1982, E-Trade Financial Corporation (originally TradePlus) became the first online brokerage company. Morgan Stanley acquired the firm in 2020.
Another significant leap in the FinTech evolution came in 1983, with the Bank of Scotland providing its Nottingham Building Society customers with online banking access. In the same year, the Chemical Bank in the US introduced online banking, but the idea was shelved in 1989 due to lack of reach. By the late 1990s, most American banks had set up their internet banking websites after the staggering success of online banking in the United Kingdom.
2009-2017
The year 2009 ushered in the crypto rage, introducing people to an entirely new concept of currency trading with the release of Bitcoin. In 2011, Google developed and released Google Pay Send (formerly known as Google Wallet), allowing smartphone users to make instant payments through their phones.
From 2014 onwards, India, China and Africa began emerging as potential players in the FinTech sector. The development of financial software by Indian IT firms, payment banks in India, Alipay in China and M-Pesa in Africa were key SaaS developments. Come 2017, Alibaba introduced the quirky yet innovative concept of “smile to pay” facial recognition payments across KFC outlets in China. All users had to do was smile at a 3D camera to pay for their food.
2020 and beyond
FinTech today marks a major shift from the western domination of the financial world to global digital banking advancements. Technological innovations in the form of Big Data, artificial intelligence (AI), robotic process automation (RPA) and the like have and continue to transform the banking, financial services and insurance (BFSI) sector. While they make the future of FinTech look bright, the industry has its share of challenges.
Although it may be difficult to accurately predict the future of financial technology in the light of the pandemic, FinTech advancements so far are proof of the readiness of the financial industry to evolve and adapt with time.
FinTech has given us the luxury of access to financial services from the comfort of our homes or wherever we are. Want to send money to your friend? All you need to do is fire up an online payment app on your smartphone. Want to know your bank balance? Log in to your online banking account and pull up real-time information without visiting the bank physically.
However, the convenience FinTech offers us today is the result of decades of evolution and advancement on the technological front.
The financial sector has been using technology since way before FinTech (as we know it today) existed or even before the internet was born. So, what was financial technology like in the earlier days
The earliest applications of technology by trading firms and banks were the use of physical media like paper and coins containing information about the customer and the issuer. However, transferring these documents required physical modes of transportation, restricting the scope of technology use to specific locations.
The development of the telegraph system in the mid-19th century made it possible to separate information from its physical form and transmit it over longer distances. These analogue technologies revolutionised long-distance communication. As financial technology, these lasted up to the mid-20th century. Henceforth, innovations in various forms of digital technology led to the inception of information and communication technology in the banking and trading sectors. However, the widespread use of cryptocurrency from 2009 onwards set the seal on the modern concept of FinTech.
The remarkable growth of FinTech in the last few years can be primarily attributed to the following factors:
1. Lack of faith in the traditional financial institutions
Since the financial crisis of 2008, financial services firms worldwide have been hit with a penalty of USD 36 billion for non-compliance with know-your-customer (KYC), anti-money laundering (AML) and sanctions regulations. Furthermore, 12 of the world’s top 50 banks were fined in 2019.
While these numbers highlight the loopholes in the banking sector, they also underscore public scepticism towards the banking and finance industry. At the same time, the lack of faith in traditional banking services has proved to be an ideal opportunity for the FinTech industry to attract customers with alternative solutions.
2. Focus of FinTech on small and medium players
The financial industry has traditionally focused on high-margin enterprises, with small and medium businesses often going unnoticed. It is typical for banks to cut down on retail banking ventures with a greater focus on more profitable banking areas like investment and commerce.
The undermining of retail banking causes lower-margin businesses to get side-tracked without realising their full potential. However, the situation has led to the rise of FinTech players focused on these negligent areas of banking. Instead of focusing solely on profits, a greater emphasis on various enterprises' long-term growth and potential is a more reasonable approach.
3. More streamlined and strategic approach of FinTech
One of the main advantages of FinTech players over traditional banks is the former’s focused and streamlined approach to financial services, including better customer service. FinTech players typically direct their focus toward a single product or service. It has lower operating costs and enables them to introduce a more significant innovation in their product or service while offering it cheaper than banks.
In addition, FinTech services are more customer-centric, focused on solving customer problems and enhancing their experience. Finally, cutting-edge technology like AI and blockchain gives FinTech a competitive edge over cumbersome legacy systems.
4. Increased internet speed and penetration
The development and advancement of telecommunication infrastructure and networks have significantly impacted global internet penetration. The number of internet users has also increased dramatically since 2005, thanks to mobile technology developments and its role in modernising the world's less-developed regions.
Coupled with improved internet speeds, the increased global internet coverage has been a key driver of the rapid growth of FinTech in the last few years. While most of the global population would not have imagined access to instant digital financial services a decade back, the ground reality is starkly different today.
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FinTech combines the words “Financial” and “Technology.” It refers to any financial service that uses technology to design and deliver financial products and services such as lending, borrowing, mobile payments, viewing account balances and more.
Yes, PayPal is a FinTech platform that offers online financial services such as banking and digital payments through mobile devices such as smartphones and tablets.
Blockchain is a decentralised, distributed public ledger or database shared across a peer-to-peer computer network. A cryptocurrency is a digital currency based on blockchain technology secured through encryption.
The major challenges faced by the FinTech industry include data security risks, regulatory compliance, lack of technical expertise and the need to provide a seamless user experience.
FinTech companies include insurance, mobile payments, international money transfers, crowdfunding platforms, stock trading apps, robo-advisors, cryptocurrency exchanges, equity financing and personal finance management apps.
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