Question 1

What is the scope of the Master of Health Services Administration program?

Accepted Answer

The Master of Health Services Administration is an engaging yet rigorous 7 months online program with IMT Ghaziabad and 12-months on-campus program at University of Detroit Mercy, USA comprehensive, student-centered interdisciplinary approach, providing graduates with the core competencies, knowledge, skills, and values essential for success. The student, as a part of this program will receive a certificate in Professional General Management Program from IMT Ghaziabad and a Master of Health Services Administration from University of Detroit Mercy, USA.

Question 2

What should I expect from a Master of Health Services Administration?

Accepted Answer

This Master of Health Services Administration program equips students with the skills needed to meet the high demand in the field of Health Services Administration. At the University of Detroit Mercy, the MHSA program focuses on developing expertise in five key domains: leadership, communication and interpersonal effectiveness, professionalism and ethics, healthcare environment knowledge, and business skills. Through in-class presentations, case studies, team activities, simulations, external field experiences, strategic consulting projects, and reflective learning, students gain real-world insights and engage meaningfully to gain their degrees. Graduates of this program can pursue rewarding careers as a Healthcare Administrator, Operations Manager, Hospital Administrator or Information Manager. Upon program completion, students also have the opportunity to apply for PSWV and receive support from University of Detroit Mercy Career Services to kickstart their careers in the United States.

Question 3

Which topics are going to be covered as part of the online coursework?

Accepted Answer

With this program, IMT-G & University of Detroit Mercy, USA, together seek to develop the next generation of leaders. The topics that are going to be covered in the initial online program are Marketing Management, Business Communication, Accounting & Finance, OB, HR Management and Legal, Operations and Supply Chain, Business Economics, Sales and Distribution Management, Electives and Leadership, Engagement and People Performance.

Question 4

What type of learning experience should I expect from the online coursework?

Accepted Answer

The online learning experience will include a mix of interactive lectures from industry leaders as well as world-renowned faculty. Additionally, the program includes support to address your academic queries and reinforce your learning. The on-campus learning experience will offer students the opportunity to engage directly with faculty.

Question 5

Is any certification granted at the end of the program?

Accepted Answer

Upon successful completion of the online program, an Professional General Management Program certificate will be awarded by IMT Ghaziabad. Upon completion of the on-campus degree program, a Master of Health Services Administration degree will be conferred by University of Detroit Mercy.

Question 6

Can I sign up only for a few specific modules if I am interested in it?

Accepted Answer

No, the program is designed to be completed in its entirety, and cannot be taken as standalone modules.

Question 7

Why should you pursue a Master of Health Services Administration from University of Detroit Mercy, USA?

Accepted Answer

Some of the reasons why students should consider pursuing an MHSA at the University of Detroit Mercy are:

Unmatched Career Opportunities: The USA healthcare sector is projected to see around 1.6 million job openings annually until 2033 (U.S. Bureau of Labor Statistics). It’s no surprise that 90% of MHSA graduates from 2023-24 secured placements shortly after completing their degrees. Plus, the University of Detroit Mercy students are invited to an exclusive shadow job event each year, offering the chance to spend a day with a healthcare executive and build valuable real-world networks.
Expert Faculty: Students gain more than just a small class size—they learn from faculty who have real-world experience as practicing healthcare professionals. Additionally, all full-time MHSA faculty hold doctoral degrees and are recognized experts in research, ensuring a high-quality educational experience.
Globally Accredited Program: The program is accredited by the Commission on Accreditation of Healthcare Management Education (CAHME), a globally recognized body. CAHME acknowledges healthcare programs that are innovative, flexible, and student-centric, ensuring that the University of Detroit Mercy’s program meets the highest standards in healthcare education.
Campus Advantage: Transitioning to the University of Detroit Mercy's campus in Michigan offers students a unique edge. Michigan's healthcare sector is one of the state's largest employers, with nearly 2.17 million people in full-time and part-time roles. The demand spans various profiles, including nursing, technicians, clinical assistants, administrative roles, operations, security, and behavioral health professionals. This vibrant job market ensures abundant opportunities for students across diverse healthcare careers.

Question 8

Can international students work to pay for their educational expenses?

Accepted Answer

All students in the USA with a valid F-1 Visa are not eligible to work off-campus. Rather, such students are eligible to work on-campus as teaching assistants, graduate assistants or research assistants or other on-campus ad-hoc jobs and receive compensation, beginning in their first semester. The list of available positions will be provided in advance of the Fall semester (please note the number of these positions are limited and not guaranteed). The Part time Job opportunities for the students are 20 hrs/week during academic session(s) within campus and 40 hrs/week during vacations within campus.

Question 9

Will I be supported for TOEFL/IELTS/PTE or other English language exams during this program?

Accepted Answer

Yes, upGrad will help you prepare for the English proficiency test to establish your current English proficiency to be eligible for the Master's program in the USA.

Question 10

When will I go to University of Detroit Mercy, USA?

Accepted Answer

University of Detroit Mercy offers 3 intakes for students coming through the accelerator route. The first intake of the year will be January (Winter) intake, the second intake of the year will be May (Summer) intake, and the third intake will be August (Fall). Though the application process for University of Detroit Mercy will start during the IMT Ghaziabad online program, you will be able to go to University of Detroit Mercy in the nearest intake which is at least 2 months away from completion of your IMT Ghaziabad program.

Question 11

When will I get an Offer Letter from University of Detroit Mercy?

Accepted Answer

upGrad will apply for you to University of Detroit Mercy once all the documents are provided by you (as given in the offer letter issued to you by upGrad). Apart from the documents mentioned in the offer letter of University of Detroit Mercy you will have to give proof of English proficiency for application of admission in University of Detroit Mercy. upGrad will support you to get your English proficiency scores within 3 months of the start of the batch to accelerate this process.

Question 12

How do I know if the program is right for me?

Accepted Answer

This program is right for:

Those with a strong academic foundation, offering a valuable edge in the Master of Health Services Administration program.
Individuals aspiring to excel in roles such as Healthcare Administrator, Operations Manager, Hospital Administrator or Information Manager.
The Master of Health Services Administration (MHSA) program offers a comprehensive, student-centered interdisciplinary approach, providing graduates with the core competencies, knowledge, skills, and values essential for success.

Question 13

Is there any minimum educational qualification required to take this program?

Accepted Answer

To be eligible for the program, the following criteria need to be fulfilled:

For IMT Ghaziabad:

Students should have scored a minimum of 60% in Class 12th in any discipline.

Students with any bachelor's degree with minimum 65% Marks or above. The maximum backlogs (ATKTs) accepted will be 10.
If the student has a 3 Year degree, the awarding institution should be accredited by NAAC with A / A+ / A++ in the year 2021/2022/2023/2024.

For University of Detroit Mercy:

The students must successfully complete the IMT’s Professional General Management Program with an aggregate score 70% or above and a minimum score of 70% in each course.
English Proficiency Requirements are TOEFL (internet-based) of >=81 or TOEFL (paper-based) of >=550 or IELTS Academic >=6.5 overall or Duolingo >=105 overall.

Question 14

Is work experience required for this course?

Accepted Answer

A relevant professional work experience is recommended but not mandatory.

Question 15

What is the list of documents required for the application?

Accepted Answer

Scanned copy of the Graduation Semester marksheets, Graduation Transcript and Graduation Degree Certificate
Class 10th & 12th Marksheets
National Identity Card (Aadhar Card, PAN, Driving Licence)
Formal Colored Photograph
Scanned Copy of passport (Name & Address Page)
Latest Resume
Statement of Purpose
Three letters of recommendation on letter head (Academic/Professional or both)

Proof of English Proficiency as per the criteria mentioned above in the document (TOEFL iBT, IELTS, PTE, Duolingo etc.)

Question 16

What is the selection process for this program?

Accepted Answer

There are 3 simple steps in the Admission Process which are detailed below:
STEP 1 - Application and Document Submission - Apply on upGrad.com and submit your documents.
STEP 2 - Shortlisting basis overall performance - Our admissions committee will review your profile. Upon qualifying, an offer letter will be sent to you.
STEP 3 - Enrollment for Access to Prep Content - Make a quick block payment of INR 25,000 to reserve your seat and receive immediate access to the prep content and begin your upGrad journey. Complete balance payment with assistance from our loan partners where required.

Question 17

Will upGrad help me in writing Academic and Visa SOP?

Accepted Answer

Yes, upGrad will help with your Academic and Visa SOP and will also organize training on how to write a good SOP.

Question 18

How much are the living expenses for a year in the USA?

Accepted Answer

Living expenses in the USA for international students are approximately USD 15,000 per annum. The same needs to be reflected in your bank account.

Question 19

What will happen if I am unable to transfer abroad or if my VISA gets rejected?

Accepted Answer

In such cases, learners can continue to pursue the degree online and be conferred upon with a Master of Health Services Administration (MHSA).

Question 20

What is the time commitment expected for the program?

Accepted Answer

At least 12-15 hours per week of time commitment is expected to be able to complete this program.

Question 21

How will my doubts/questions be addressed in an online program?

Accepted Answer

Peer-to-peer discussion forum where you can post your queries and your peers/faculty/teaching assistants answer your queries within a day. Regular Q&A sessions with faculty to get clarification on conceptual doubts.

Question 22

No cost CC EMI FAQ's

Accepted Answer

0% EMI with Third Party Credit Facilitators /Credit card option availability will vary program wise.

1. Which banks allow using 0% Credit card EMI or Credit card EMI?
No cost EMI is available on credit cards from all major banks (American Express, Bank of Baroda, HDFC Bank, ICICI Bank, IndusInd Bank, Kotak Mahindra Bank, RBL Bank, Standard Chartered, Axis Bank, Yes Bank, State Bank of India, CITIBANK and HSBC)

2. Is there any minimum transaction limit ?
Yes. 50000 is the minimum.

3. Standard Chartered Bank offers 18 or 24 months No Cost EMI ?
No. ONLY 12 months is available irrespective of the Program enrolled.

4. Will I have to pay any extra amount for the EMI transaction?
If you are availing 0% credit card EMI, upGrad will not charge any processing fees or down payment for these transactions. Your bank may levy GST or other taxes on the interest component of the EMI.

5. Are there any fees or down payment?
Certain banks charge nominal processing fees between INR 99 - 500 on 0% Credit Card EMI transaction. If charged, will be billed in the first repayment installment.

6. Can I use my International credit card for 0% credit EMI or Credit Card EMI?
Only the Indian bank credit cards can be used. But you can pay the amount using the Credit card option in one shot / part payments, and later you can convert into EMI from your respective bank. The tenures and interest charged will depend on your bank. upGrad will not charge any processing fees or down payment for these transactions, this will be purely between you and your bank.

7. Are there any charges in case I opt for cancellation/refund from the course after paying balance with no cost EMI ?
Yes, there will be additional charges to the extent of interest paid by the upGrad to the bank, you will be refunded only Principal amount, i.e. the amount actually deducted/blocked from your card. This deduction will be in addition to the amount mentioned in the refund policy shared with your offer letter.

8. Can I Pay Using Multiple Credit Cards ?
Multiple cards can be used to complete the payments using Part payment option make sure to inform the student, minimum transaction is INR 50000 to opt for 0% CC EMI E.g. Amount to be paid: 150000. I can pay using 2 Credit cards. Yes, Example :
HDFC Card – Part payment – INR 100000
ICICI Card – Part payment – INR 50000

9. How can I opt for Credit card EMI if my bank is not listed in the 0% Credit card EMI or Credit card EMI?
You can pay the amount using the Credit card option in one shot / part payments, and later you can convert into EMI from your respective bank. The tenures and interest charged will depend on your bank. upGrad will not charge any processing fees or down payment for these transactions.

10. Why is the entire amount blocked on my credit card?
Initially your bank will block the entire amount from your available purchase limit and from your next billing cycle, you will be charged the EMI amount. As you start paying your EMI, your credit limit will be released accordingly. For example, if you have made a payment of ₹100000 on 6-months EMI and your credit limit is ₹200,000 then initially your bank will block your credit limit by ₹100000. After payment of your first month EMI of Rs.15000, the blocked amount will come down to ₹85000.

11. Why is interest getting charged on No Cost EMI?
Your bank will charge you interest. However, this interest charge has been provided to you as an upfront discount at the time of your payment, effectively giving you the benefit of a No cost EMI. The total amount paid during the entire EMI tenure to the bank will be equal to the amount to be paid to upGrad.

Eg. Amount payable to upGrad: INR 405000
Let's say Amount deducted at the time of transaction: INR 379850 (Principal amount) Bank charges interest of 12-15% per annum on INR 379850
[Note: Interest factor is reducing rate and not Flat rate]
EMI AMOUNT = INR 33750 x 12 = INR 405000
Effectively, you have taken loan on 379,850 instead of 405,000

Question 23

Is there any deferral or refund policy for this program?

Accepted Answer

Refund Policy: (Programs with prep-session component)

Students must pay applicable caution money for the enrolment to the Program. This caution amount will be adjustable against the total Program fee payable by the student.
You can claim a refund for the amount paid towards the Program at any time, before the Cohort Commencement Date, by visiting www.upgrad.com and submitting your refund form via the "My Application" section under your profile. Processing fee of Rs. 20,000/- will be levied. If less than Rs. 20,000/- have been paid in total, the student shall not be eligible for any refund in such case.
The student shall not be eligible for any refund under any circumstances if any such refund requests are raised post Cohort Commencement Date and student will continue to pay the EMI for the loan (if applicable) and such loan cannot be cancelled. This is also applicable for those students who could not complete their payment and could not be enrolled in the cohort opted for. However, the student can raise a request for Pre-Program deferral as per the policy defined below for the same.
In case of a refund, the student will be solely responsible for any cancellation of the loan, including but not limited to applicable loan cancellation charges levied on the total cancelled loan amount.
Students must pay the full fee within 7 days of payment of Caution Money or Cohort Commencement Date, whichever is earlier, otherwise, the admission letter will be rescinded.
The refund will be processed within 30 working days of commencement of the program after being duly approved by the Academic Committee.

Deferral Policy: (Pre- Program Commencement)

If a student, due to unavoidable circumstances is unable to commence with the cohort and requests for a deferral before the cohort starts, we provide the opportunity for the student to defer to another batch.
However, the student will be required to pay 50% of the total course fee amount (inclusive of taxes) before the deferral can be approved. Till this is completed, the student will be assumed to be continuing in the same cohort.
A student can request for deferral only once and to either of the scheduled cohorts to start in the next 1 year from the batch start date of the initial batch the student enrolled for.
The student has time till the current cohort launch date to make the payment of the 50% program fee, post which the deferral request will expire. Once the deferral window expires and the student now asks for a refund, the above-mentioned applicable refund policy will apply.
The fee applicable to the deferred student will be as per prevailing fee for the batch student as opted to defer to (No additional deferral fee is required to be paid).

Deferral Policy: (Post Program Commencement)

If a student is facing severe issues in dedicating time to the course, we provide the opportunity for the student to defer to another batch.
A student can request for deferral only once and to either of the scheduled cohorts to start in the next 1 year from the batch start date of the initial batch the student enrolled for.
The student will be required to pay deferral fees of 10% of the total course amount fee + Taxes if any along with the differential program fees between the two cohorts.
The deferral request will be approved once the deferral fee is paid.
Till this is completed, the student will be assumed to be continuing in the same cohort.
The student has 7 days (including holidays and weekends) from the date of deferral request to make the payment of the deferral fee post which the deferral request will expire, and the student will continue as part of the current cohort.
If the student completes the deferral payment, the student’s login will be disabled, the student will leave the deferred cohort and the student will start learning on the new cohort from the point of the last assignment that was graded in the deferred cohort. All grades and progress till that point will be carried forward as it is to the new cohort. For clarification, the grades of the graded assignments will be carried forward, whether the student had submitted these grading during the initial stage.
The deferral can only be requested during the batch for which the student has enrolled is ongoing. Once the batch has been completed, deferral requests shall not be entertained. For clarification, the batch completion here shall mean the “last grace deadline” as communicated by upGrad.

Master of Health Services Administration

Introduction to MHSA Course

Highlights of MHSA Course

Key Highlights

Other Benefits

Job Opportunities

Minimum Eligibility

upGrad Learner Support

Disclaimer