Your Acceptance of Terms
a "Visitor," meaning you simply browse the Platforms, including, without limitation, through a mobile or
other wireless device, or otherwise use the Platforms without being registered, or
a "Student," meaning that you have registered with UpGrad for a User ID and User Password (defined below), will complete the homework assignments and exams, and have enrolled in and paid for access to services, content, and/or certification provided by UpGrad or its Educational Partners (defined below), attend or view lectures online and accessing final projects or assessments required for certification.
a contractor providing services to UpGrad or Students.
The term "User" refers to a Visitor, Student or Attendee.
Programs; certification and Educational Partners
UpGrad (herein referred to as “UpGrad”) is an education services provider, involved in the conduct of various professional education programs, that lead to the award of certain Diplomas and Degrees (hereafter referred to as “Certification” or “Certificate”), upon a successful completion by the enrolled candidates.
UpGrad is by itself NOT a University, and the use of the term “UpGrad” is a coined term used as a brand name, for convenience purpose only and is not to mean or be interpreted as a University under any applicable Indian laws
Through the Site, UpGrad offers online courses, programs or other offerings in specific areas of study or on particular topics (each, a "Program"). UpGrad reserves the right to cancel, reschedule any Program or modify its content as well as the point value or weight of any assignment, exam or other evaluation of progress that may be provided in connection Programs offered are subject to the Agreements, including without limitation the Warranty Disclaimer and Limitation of Liability sections below.
UpGrad may offer a credential or other acknowledgment for participants who have satisfactorily demonstrated mastery of the Program material. The decision to award any such credential acknowledgment to a given participant will be solely within the discretion of UpGrad. UpGrad may choose not to offer any credential or other acknowledgment for some Programs. In decide in its sole discretion whether to provide a record concerning a participant’s performance in a Program. The format of any credential or other acknowledgement, and of any performance, provided by UpGrad relating to Programs will be determined by UpGrad in its sole discretion and may vary from Program to Program. You may be awarded a verified certificate of accomplishment upon conclusion of the applicable Online Course or Program ("Verified Certificate"), and you acknowledge that any such Verified Certificate awarded may not be affiliated with any college, university, company, or other certifying institution, and may not stand in the place of a course taken with an Educational Partner or convey academic credit or certification for any Educational Partner;
if you are taking an Online Course or Program for academic credit or certification as a student of, or otherwise through, an Educational Partner, such as accredited universities and other educational institutions, corporate sponsors and non-profit foundations and institutions (each an "Educational Partner"), any such credit or certification may only be awarded directly by the Educational Partner based on its own policies and procedures, and you may be required by that Educational Partner to be registered or enrolled with the Educational Partner in order to receive credit or certification; and, in any event, UpGrad will not have any authority or responsibility with respect to any award of academic credit or certification provided by an Educational Partner for any Online Course;
you acknowledge that instructors of any Online Course will not be obligated to make any attempts to get the course recognized by any accredited or other educational institution; and you will abide by the User Conduct Policy listed below.
Online Courses you purchase for academic credit or certification from an Educational Partner or for certification from the UpGrad site are eligible for refund under terms specified in the section entitled “Payment Terms” below. If a refund is issued, you'll no longer receive certification and associated services for the course, but can continue to access the free courseware when available.
UpGrad and the instructors of the Online Courses reserve the right to alter, modify or rearrange the schedule of topics for the Online Courses, as well as the point value or weight of assignments, tests, quizzes, exams, projects and other such evaluations of progress. A Verified Certificate shall be awarded, in the sole discretion of UpGrad and the instructors for the Online Courses, to Students who have completed the course to the satisfaction of UpGrad. By attending the Online Courses, Students acknowledge that UpGrad and the instructors maintain the right and ability to adapt, modify or revise the Online Courses as UpGrad and the instructors deem appropriate.
User Accounts and User Registration and Delivery of Services;
This shall be considered to be proof of delivery against the successful payment of fees. In case the payment is not credited to UpGrad’s account in a period of 3 working days, UpGrad will at it owns discretion withdraw the log in and password of the account without giving any prior notice.
In order to participate in most Site activities, you must register for a personal account on the Site (a "User ID") by providing an email address and a password ("User Password") that is unique and entirely different from your User ID (collectively, a "User Account")for your User any additional information required herein or on the Site. Participants of UpGrad live classes may not need to register for a User Account and UpGrad may provide such participants with separate necessary to register for and access UpGrad live classes (a "UpGrad Live Login Credential"). You agree that you will never divulge or share access or access information to your User Account Credential with any third party for any reason. You also agree that you will create, use, and/or access only one User Account or UpGrad Live Login Credential, and that you will not using any User Account or UpGrad Live Login Credential other than your own.
In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and email address. Additional information may be required to confirm your identity. You understand and agree that all information provided by you is accurate, current and complete and that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Platforms and your enrollment in the Online Courses, or a Program, to the extent applicable.
You agree to notify us immediately upon becoming aware of or suspecting any unauthorized use of your User Account or UpGrad Live Login Credential. We will not be responsible damage arising from unauthorized access to your User Account or UpGrad Live Login Credential
The Platforms are available to any User. However, access to the Online Courses is restricted to Attendees or Students that have a registered User Account. By registering, you agree that:
you are registered for the course only once and will not set up multiple User Accounts; and
Additional requirements apply to Students. As a Student, in addition to the points above, you agree that:
you are registering with the intent to complete the assignments, if any, that are relevant and applicable to the Platform or Online Courses for which you have enrolled;
User Conduct Policy
To the extent you are registered or enrolled as a student in, or are otherwise attending, an Educational Partner or other institution with its own policy regarding student and/or employee conduct or an "honor code," those terms shall apply to you as a student and/or employee of such institution. Additionally, unless the following conflicts with such a policy or honor code, any User of the Online Courses or Programs agrees that he or she will abide by the User Conduct Policy as listed below:
THE FOLLOWING KINDS OF CONTENT ("PROHIBITED CONTENT") ARE STRICTLY PROHIBITED ON THE SITE:
Content that defames, harasses, discriminates against, harms or threatens others;
Content that discusses illegal activities, with the intent to commit them;
Content that infringes or misappropriates patent, trademark, trade secret, right of publicity, or other intellectual property rights of third parties;
Content that you do not have the right to disclose;
Profane, pornographic, obscene, indecent or unlawful content;
Advertising or any form of commercial solicitation;
Content related to partisan political activities; and
Content that contains intentionally inaccurate information or that is posted with the intent of misleading others.
that contains any viruses, Trojan horses, worms, time bombs, cancelbots, or other disabling devices or other harmful components intended to or that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information;
fraudulent, indecent, or libelous or that defames, abuses, harasses, discriminates against or threatens others;
that consists of any high volume, automated, or electronic means to access the Platforms (including without limitation robots, spiders or scripts);
that violates the rights of other Users of the Platforms; or
that violates any applicable local, state, national or international law or otherwise advocates or encourages any illegal activity.
The Students will not do the following activities:
will not harass other Students, Attendees, Support Agents or Visitors;
will not cheat on any homework assignment or exams for the Online Courses;
will not post online any Secured Testing Materials (as defined below);
will not share solutions to homework assignments or exams; and
and will comply with the requirements of the specific applicable code of conduct, if any, relating directly to a Program in which such User is enrolled.
UpGrad's Intellectual Property Rights
All content or other material available on the Platforms or through the Online Courses, including but not limited to on-line lectures, speeches, video lessons, quizzes, presentation materials, homework assignments, programming assignments, programs, code, and other images, text, layouts, arrangements, displays, illustrations, documents, materials, audio and video clips, HTML and files (collectively, the "Content"), are the property of UpGrad and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under India and foreign law. All UpGrad Content is the property of UpGrad and/or its affiliates or licensors and is protected by copyright, patent and/or other proprietary intellectual property India and foreign law.
UpGrad logos, trademarks and service marks which may appear on the Platforms ("Marks"), are the property of UpGrad and are protected under Indian and foreign laws. All other trademarks, service marks and logos used on the Platforms, Online Courses or Programs, with or without attribution, are the trademarks, service marks or logos of their respective owners. In addition, elements of the Platforms are protected by trade dress and other central and state intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without the express written consent of UpGrad.
License to Use the Platforms, Content and Online Courses and Programs
Without limiting the generality of the terms of the above, the following are types of uses that UpGrad expressly defines as falling outside of the definition of "non-commercial":
the sale or rental of (i) any part of the Content, ((ii) any derivative works based a least in part on the Educational (Content, or (iii) any collective work that includes any part of the (Educational Content;
the sale of access or a link to any part of the Content without first obtaining informed consent from the buyer that the buyer is aware that the Content, or such part (thereof, is available at the Website free of charge;
providing training, support, or editorial services that use or reference the Content in exchange for a fee;
the sale of advertisements, sponsorships, or promotions placed on the Content, or any part thereof, or the sale of (advertisements, sponsorships, or promotions on any website or blog (containing any part of the Educational Material, including without (limitation any "pop-up advertisements";
the use of Content by a college, university, school, or other educational institution for instruction where tuition is charged; and
the use of Content by a for-profit corporation or non-profit entity for internal professional development or training.
the use of Content for display/ upload/ making available at a place that is accessible to general public in any manner, including but not limited to any social media sites, video download sites, torrents
The Online Courses may provide you with the ability to upload forum posts, chat with other Users, User discussions, profile pages, and other content and media for social interaction, or certain information and materials for use with the Platforms or Online Courses, e.g., questions, hypotheticals, examples, etc. (collectively, "User Content"). UpGrad does not claim ownership of any User Content you may submit or make available for inclusion on the Platforms or Online Courses or Programs. Accordingly, subject to the license granted to UpGrad below, User will be the sole and exclusive owner of any and all rights, title and interest in and to the User Content.
Additionally, from time to time, UpGrad (or its third party service providers on behalf of UpGrad) may request Users to make subtitles or captions for, or translations of, Content such as lecture videos and other Educational Content, and submit such subtitles, captions, or translations to UpGrad through a UpGrad website/portal or the website/portal of UpGrad's service provider. In the event that UpGrad (or its service provider) makes such a request to you, UpGrad will grant to you a freely revocable, worldwide, non- exclusive, non-transferable, non-sublicensable limited right and license to make such subtitles, captions or translations provided that you agree to submit such subtitles, captions or translations to UpGrad (or its applicable service provider), and such subtitles, captions and translations shall be considered User Content and subject to the license, representations, and warranties below (even if you fail to submit the subtitles, captions or translations to UpGrad); and further provided that, you acknowledge and agree that by creating or submitting any such subtitles, captions or translations, you shall not obtain any rights or license in or to UpGrad's and its affiliate's intellectual property, including but not limited to the Content, related materials, or any underlying content. For clarity, the foregoing license to make subtitles, captions or translations, if given, shall in no way expand or otherwise affect, expressly or impliedly, the terms of the License to use the Platform or Program or Content, and any such license is given under this section and not under the above section. Additionally, in the event that you use any tools or other services of UpGrad's service provider in order to make subtitles, captions or translations, you agree to comply with any terms and conditions imposed by such servicer provider in conjunction with such use.
With respect to any User Content you submit to UpGrad (including for inclusion on the Platforms or Online Courses) or that is otherwise made available to UpGrad, you hereby grant UpGrad an irrevocable, worldwide, perpetual, royalty-free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such User Content on the Platforms or in the Online Courses or otherwise exploit the User Content, with the right to sublicense such rights (to multiple tiers), for any purpose (including for any commercial purpose); except that, with regard to User Content comprised of a subtitle, caption or translation of Content, you agree that the license granted to UpGrad above shall be exclusive. UpGrad reserves the right to remove any User Content at any time and for any reason.
To the extent that you provide any User Content, you represent and warrant that (a) you have all necessary rights, licenses and/or clearances to provide such User Content and permit UpGrad to use such User Content as provided above, (b) such User Content is accurate and reasonably complete, (c) as between you and UpGrad, you shall be responsible for the payment of any third party fees related to the provision and use of such User Content, and (d) such User Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation or unfair business practices.
With respect to any submissions of User Content, you agree to comply with all applicable local rules including but not limited to rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from India or the country in which you reside.
Payment Terms & Refund Policy
Unless otherwise expressly agreed in writing by UpGrad, full payment for participation in a Program is required at the time of registration. Specific payment requirements and related provided to you at the time of registration or on the applicable, Program-specific web page. In case of subscriptions to Programs or subscription to products or services that include a free trial then the full payment will be due upon such free trial period has concluded.
It is the sole responsibility of the student enrolling for a program to check the accuracy of, and evaluate the suitability and relevance of, the program elected. No refund will be made once payment for a program has been made. The enrolment is non-transferable.
To purchase any services or products offered by UpGrad through the Platforms, you must have Internet access and a current valid accepted payment method as indicated during sign-up ("Payment Method"). UpGrad does not store any of your credit card information or such other information restricted by RBI for processing payment, and has partnered with payment gateways for the payment towards the services. You agree that in case UpGrad’s third-party payment provider stores any such information, UpGrad will not be responsible for such storage, and it will be solely by your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to usage of such information will be solely a loss incurred by you, and UpGrad is in no ways liable for any such losses, and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the services or products you purchase through the UpGrad Platforms as they become due.
Failure to pay may result in the termination of your subscription. Depending on where you transact with us, the type of payment method used and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. UpGrad does not support all payment methods, currencies or locations for payment. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. For subscription products or services, you may cancel at any time by going to your account settings. Other than stated above, you hereby acknowledge and agree that UpGrad will not offer refunds on any fees and charges related to your subscription. This includes any partially used or unused periods for which you have already paid. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. We do not guarantee refunds for lack of usage or dissatisfaction.
In some instances, you will be permitted to pre-enroll in a course subscription before the course has begun on the Course Site. In these cases you will be billed on the day the course begins and billed monthly thereafter. You may cancel at any time by going to your account settings. If you cancel your subscription at any time before the course begins, you will still be charged and no refund will be processed for the fees already paid.
If your subscription to UpGrad products or services starts with a free trial, the free trial period for any of your subscriptions will last for the period of time specified during your sign-up. Free trials for any products or services may not be combined with certain other offers when specified in the offer language. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, we will begin billing your Payment Method for Program fees at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period. Your Payment Method will be authorized for up to approximately one month of service as soon as you register for a free trial. You may cancel at any time by going to your account settings. If you cancel your subscription during a free trial period, no charges will be made against your Payment Method. You may be ineligible for certain features of a product or service during your free trial period.
You may cancel your enrolment at any time. We do not refund the fee once proof of delivery has been generated.
You may cancel your subscription by going to your account settings. You will continue to have access to all UpGrad features until the end of your term.
Services Availability and Limitations
UpGrad will not be required to provide you any service or engage in any activity (including but not limited to providing you Programs and/or credentials or acknowledgements relating believes that the service or activity may violate any applicable law or regulation. You further acknowledge that for the purpose of any Program your sole relationship with UpGrad is Agreements. Termination does not give rise to any right to any grievance or other resolution process for student disputes at UpGrad, or any other school, division, program of or associated with UpGrad. You agree that UpGrad has the right to cancel, delay, reschedule, or alter the format of any Program at any time. If you no longer use any Program or use the Site, you may terminate your participation upon notice to UpGrad. The rights granted to you hereunder will terminate upon any termination of your right to participation in a Program, but the other provisions of the Agreements will survive any such termination. You acknowledge and agree that UpGrad’s services, including paid services and products, are not available at all times, and that certain usage limits may apply. You also understand that UpGrad, at its sole discretion, may limit, suspend, or terminate your use of all UpGrad-provided services related to UpGrad’s programs, such as access to UpGrad coaches or support services, evaluation services, or certifications. You also understand that UpGrad may modify or discontinue all services related to its Programs at its sole discretion.
Disclaimer of Warranties
You expressly acknowledge and agree that your use of the Platforms, the Online Courses and all Content and services available on the Platforms is at your sole risk and responsibility. THE ONLINE COURSES (INCLUDING ANY CONTENT) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND THE ENTIRE RISK FOR YOUR USE OF THE ONLINE COURSES AND CONTENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE PLATFORMS, CONTENT, OR THE ONLINE COURSES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ACHIEVE THE INTENDED PURPOSES, (B) THE PLATFORMS OR THE ONLINE COURSES WILL NOT EXPERIENCE OUTAGES OR OTHERWISE BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE INFORMATION OR CONTENT OBTAINED THROUGH THE PLATFORMS OR THE ONLINE COURSES, SUCH AS CHAT ROOM SERVICES, WILL BE ACCURATE, COMPLETE, CURRENT, ERROR- FREE, COMPLETELY SECURE OR RELIABLE, OR (D) THAT DEFECTS IN OR ON THE PLATFORMS OR CONTENT WILL BE CORRECTED. YOU ASSUME ALL RISK OF PERSONAL INJURY, INCLUDING DEATH AND DAMAGE TO PERSONAL PROPERTY, SUSTAINED FROM USE OF THE ONLINE COURSES AND CONTENT.
Limitation of Liability
Linking to Other Sites
The Platforms may contain links to pages on other websites ("Linked Sites"), and those Linked Sites may contain content or offer products and/or services for sale. UpGrad does not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that (a) we have no responsibility for the accuracy or availability of information provided by Linked Sites, and (b) we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising, or other materials presented on such Linked Sites. We may remove any Linked Sites from the Platforms at any time for any reason or for no reason.
UPGRAD WILL NOT BE LIABLE FOR ANY TRANSACTIONS CONDUCTED BY YOU WITH THIRD PARTIES THROUGH THE LINKED SITES OR FOR ANY LIABILITY ARISING FROM THE REPRESENTATIONS OR INFORMATION PROVIDED ON SUCH LINKED SITES.
We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership with the operator of such Linked Site.
You agree to indemnify and hold harmless UpGrad from any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees and costs, relating to or arising out of (a) your use or attempted use of the Site or Programs in violation of the Agreements; (b) your violation of any law or rights of any third party; or (c) information or content that you or others post or otherwise make available on the Site or through any Program, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
Termination of Rights
Dispute Procedure and Claims of Copyright Infringement
UpGrad respects the rights and intellectual property of others, and we ask our users to do the same. If you believe that your product or other work has been misrepresented or used in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us with the following information:
an electronic or physical signature of the person authorized to act on behalf of the owner of the product, copyright or other intellectual property interest;
a description of the product, work or other intellectual property that you claim has been misrepresented or infringed;
a description of where the material that you claim is misrepresenting or infringing your product, work or other intellectual property is located on the Online Courses;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the product, work, copyright or intellectual property, or its agent, or applicable law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the product, work, copyright or intellectual property owner or authorized to act on such owner's behalf.
UpGrad's Copyright Agent for notices of disputes or claims of copyright or other intellectual property infringement can be reached as follows:
75, Ground Floor, Nishuvi
Dr. Annie Besant Road,
Worli, Mumbai - 400018
Phone: 022 61562100
75, Ground Floor, Nishuvi
Dr. Annie Besant Road,
Worli, Mumbai - 400018
Phone: 022 61562100
The section titles herein are displayed for convenience only and have no legal effect.
UpGrad may freely transfer or assign any portion of its rights or delegate its obligations under the Agreements. You may not transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under the Agreements without the prior written consent of UpGrad, and any attempted such transfer or assignment shall be void and of no effect.