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Profiling & probing is the first and rudimentary step before pitching the university and program to the aspirants. This step helps build a better understanding of the aspirant's profile and enables trust between them and the counselor.
This program is designed to help upGrad Abroad counselors by enabling them to have the best possible knowledge when it comes to supporting an aspirant.
The course is divided into three modules. These include Introduction to Study Abroad, Profiling and Probing, and Closing the Call.
While profiling an aspirant means collecting all the necessary information about them, including personal, academic, professional, and financial, probing means understanding and deriving the underlying intent behind all their voluntary choices.
Once a counselor has completed the profiling and probing stage, they set up a virtual call with the aspirant, wherein they pitch the destination, university, and program to them.