Business Communication - Session Summary

In this session, you were introduced to the basic types of effective communication, which are verbal communication, written communication and non-verbal communication.

You learnt how Aristotle’s Rhetorical Triangle is a useful guideline for verbal communication. You also learnt how being efficient in delivery and compassionate with your recipients helps you to be more effective in your verbal communication.

Then, you were introduced to effective writing skills that are essential and are ideal to have in the corporate world. You also learnt how to write effective emails, especially given the significance of memos.

Finally, you understood how you can use non-verbal communication techniques to increase the impact of your message.

Additional Learning

Watch this video on how first impressions can impact an individual’s professional career.