Considerations and Implications for Managers in Healthcare

In the previous segment, you learnt how the introduction of an AI-based document reader helps in reducing discharge processing time by 75%, which improved patient satisfaction as well as bed utilisation. However, what is suited for a small chain of clinics might not scale for a large super speciality hospital chain. In the case of the latter, the implementation might come with certain challenges. 

On that note, let’s move onto the next video, where our faculty member, Mr Shivakumar Krishnamurthy, will help you understand the challenges faced while implementing a tech intervention and discuss how they can be tackled.

In this video, you learnt about some key considerations for the successful implementation of healthcare IT systems, which are mentioned below:

• Technology should be patient and physician-centric. 
• It should facilitate the interconnectedness of departments and processes within the organisation. 
• It must maintain privacy and patient confidentiality standards and information portability requirements. 
• All stakeholders must engage in effective communication. 
• The technology must facilitate quality assessment and improve public health. 
• It must serve the needs of the stakeholders, such as patients, doctors, regulators and the management. 

You also learnt about challenges and risks associated with the implementation of a tech intervention, which is as follows:

• High cost of implementation 
• Compatibility with existing systems
• Usability
• Data protection

Now that you have learnt about the implications for managers, let us understand the key levers that you should use while choosing a technology for your organisation.