Improving Operational Efficiency in Healthcare - Session Overview

Welcome to the session on ‘Improving Operational Efficiency in Healthcare Organisations’. Before we begin, let's understand a patient’s journey in a hospital to figure out the possible inefficiencies that can be plugged through technology.

Now, let’s take a look at the mind map given below.

The patient care journey can be divided into three key processes: 

• Admission 
• Record-keeping, and 
• Discharge.

During each of these phases, healthcare providers and patients face a lot of challenges, such as unavailability of doctors, long waiting hours, lack of patient history, etc., all of which affect the operational efficiency of an organisation. Can these challenges be resolved through robust technological solutions?

Let’s watch the next video to understand how this session can give insights on how to solve these issues in an organisation using technological interventions.

This session has been divided into six segments:

• In the first segment on ‘Patient Admission Process’, you will learn about processes related to patient admission, the implication for managers, risks and risk mitigation. 
• In the second segment on ‘Patient Record Keeping’, you will learn about processes without technological intervention, associated risks in implementation and ways to mitigate those risks. 
• In the third segment on ‘Patient Discharge Process’, you will learn about processes related to patient discharge, implications for managers, risks and ways to mitigate them. 
• In the fourth segment, you will learn about some key considerations and implications for a manager while choosing an appropriate technological system for the organisation.
• In the fifth segment, you will learn about levers that can be used while choosing the right tech intervention for an organisation.
• In the final segment, you will learn about some industry insights through an interview series. 

Now, let's get started!