Integrated Healthcare System using Technological Interventions

In this segment, you will go through a case study of a health network in the US and look at how technological implementation has improved the operational efficiency of the ecosystem. We will look at the overall effectiveness of the network in addition to customer engagement and satisfaction. 

In the video, you have learnt that this US-based health network has more than 16 hospitals, primary care physicians, outpatient care, senior care centres, emergency care centres, fitness and therapy centres and home care facilities. Additionally, it provides health plans and insurance plans. It has integrated systems within networks as well as other organisations that provide similar services. 

The health network links hospitals, nursing homes, pharmacies, ambulances and primary care centres with specialist clinics. It also provides a system where patients can view their records and update specific portions. 

The use of EMR resulted in the following:

• Real-time evidence-based systems
• Clinical-decision support
• Care standardisation

With this, we come to the end of this segment. In the next segment, you will see an indigenous example of a healthcare service provider that has improved access to healthcare in rural areas, using technology.