Remote Healthcare System using Technological Interventions

COVID pushed the healthcare providers to provide optimum patient care without any contagion risk. Thus, it enhanced the prevalence of telemedicine all over the world, especially in India. Several telemedicine startups witnessed growth during this time. In this segment, you will go through the case study of a Medi360, an Indian company that has made use of technology to improve access to healthcare in rural areas. Let’s hear from our faculty member, Mr Shivakumar Krishnamurthy to discuss the challenges and their solutions.

In the video, you learnt that healthcare in India is riddled with issues and challenges. There is a dearth of healthcare systems in remote parts of the country. When someone seeks healthcare services in an underserved area, they end up contacting:

• Pharmacies lacking in quality medicines; 
• Government primary healthcare centres (PHCs) that are often overcrowded 
• Local doctors who are incompetent or unqualified to treat ailments; and/or,
• Private hospitals that are located far away and unaffordable. 

These challenges that often arise in underserved areas can be resolved by the effective utilisation of technology and intelligent phygital (physical + digital) care mechanisms. This is where Medi360 has made an impact by providing the following benefits:

• Low-Cost technology platform
• Doctor network
• Last-Mile delivery network  

In the next video, let's understand further how the implementation of Medi 360 brought effective changes in the system.

In this video, you learnt that the key benefits of using Medi360 were as follows:

• Quality healthcare was delivered to remote areas. 
• It provided a cost-effective solution to healthcare challenges by employing simple technologies. 
• It improved the capacity-utilisation of tertiary care hospitals. 
• It accurately captured the health conditions of patients and reported the same to the health authorities. 

In this segment, you learnt about Medi360 and how it improved healthcare accessibility in rural areas with the help of technology. In the next segment, you will go through another case study to understand how technology can support an organisation in the area of traditional medicine.