Eye Contact and Facial Expressions in Effective Non Verbal Communication

Let’s now explore the concept of eye contact and understand the insights you can gain from the way a person makes eye contact with you. In next video, you will learn how to effectively maintain eye contact to keep the person engaged.

Video 11.1.4: Eye Contact

As you learnt in the video above, making eye contact can help you establish a connection with the other person. On the other hand, if you avoid eye contact, they may feel that you are either hiding something or are not interested in the conversation. If you find the customer’s gaze wandering, it means that they are distracted and are not listening to you carefully. Therefore, you must say something important to get their attention back.

Non-verbal communication is also a way to understand the feelings and emotions of a person, which can help you make your interactions more meaningful and efficient. Let’s watch the next video to learn about the markers of the basic emotions in the form of facial expressions and understand how you can use this knowledge in your everyday communication.

Video 11.1.5: Facial Expressions

As you learnt in the video above, microexpressions are expressions that appear on our faces for not more than half a second. According to Vanessa Van Edwards, a human behaviour researcher,  there are seven major microexpressions, which are as follows: 

1. Happiness 
2. Sadness
3. Contempt 
4. Anger
5. Disgust
6. Surprise
7. Fear

Now that you know about the various elements of body language, in the next segment, you will learn about some dressing guidelines and meeting etiquette.