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  • Framing the Problem Using the S.M.A.R.T Framework

Framing the Problem Using the S.M.A.R.T Framework

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So far, you have gained a good understanding of how to gather context on a situation, differentiate between the facts and opinions related to the problem and prioritise key issues. After this, it is critical to frame the problem statement clearly. And we are not the only ones emphasising the importance of framing the problem; even Albert Einstein, who is one of the greatest problem solvers of all times, thinks the same. There is a famous quote by him that says: ‘If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.’ 

 

Now, you must be wondering how you can define the problem statement appropriately. Can you use a technique, or is it just trial and error? 

 

Let’s find answers to all these questions in the next video:

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Our expert told you about the S.M.A.R.T framework, which you can use to frame the problem statement effectively. The elements of this framework are explained in the table provided below:

 

Element Explanation

‘S’ - Specific 

  • The problem statement you define should be very specific, and you should avoid generic formulation
  • You must ensure that you narrow the problem down to a specific problem statement that you can focus on
‘M’ - Measurable 
  • You must try to quantify the problem as much as possible
  • This will help you in defining the various KPIs and metrics associated with the implementation of the solution so that you are able to track your progress on solving the problem
‘A’ - Actionable
  • The problem statement should clearly define the nature of actions that you need to take in order to solve the problem
‘R’ - Relevant 
  • You should exclude anything that is not relevant or lacks materiality 
‘T’ - Timed
  • Your problem statement should clearly state deadlines by which the solution you implement should produce the desired outcome  

 

Our expert will now take you through a detailed example of a real-life application of the S.M.A.R.T framework:

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In this video, you saw a detailed real-life example highlighting the importance of leveraging the S.M.A.R.T framework to frame a problem statement. This brings us to the end of this session, wherein you learnt how to frame a problem statement accurately, which is the first step in the structured problem-solving approach that we are discussing. In the next few sessions, you will learn more about the other aspects of this problem-solving approach. 

 

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